Service Delivery Manager
 Thomson Reuters | |
$74,200 USD - $137,800 USD
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life insurance, parental leave, paid time off, paid holidays, tuition reimbursement, 401(k)
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 United States, New York, Rochester | |
| 85 Allen Street (Show on map) | |
 Oct 13, 2026 | |
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Job Description Service Delivery Manager Key Responsibilities In this opportunity as Service Delivery Manager, you will: * Manages the support and consulting services engagement with assigned clients using C-Track solutions in a production environment, providing stabilization services and ongoing production support * In partnership with client stakeholders and other internal operating disciplines, be responsible for executing, managing, and delivering on service level agreements with assigned client(s) * Build and maintain effective relationships internally and externally (including with third-party partners) * Balance client advocacy with business goals to deliver the best value solution for the client(s) * Be accountable for customer satisfaction within assigned client(s) * Follow up to monitor satisfaction and respond to additional requests or problems quickly * Develop a strong understanding of product offerings and how they align with customer requirements * Utilize best practices to guide service delivery outcomes * Coordinate with the groups who test, validate, and evaluate new applications and functions to determine issues in services and software * Understand corporate goals and practices and apply them when resolving problems * Ensure operational requirements, standards, and best practices are factored into plans * Contribute to ongoing refinement and development of operational requirements or standards * Travel required as needed (10-20%) * The above duties are typical of those required for this position. This list is not to be construed as all inclusive. Other duties may be required or assigned. Required Qualifications You're a fit for the role of Service Delivery Manager if your background includes: * Bachelor's Degree in a related field required. 2+ years' experience in a service delivery management role. * Ability to interact professionally with a diverse group, including executives, managers, and subject matter experts and to facilitate consensus within those groups. * Knowledge in key areas of responsibility (i.e., service delivery management, business process/business operations management, customer service, etc.). * Highly organized with problem solving, troubleshooting, prioritization, time management, risk management, escalation, and analytical skills. * Ability to work with virtual teams to successfully deliver service. * Responsible and motivated with the ability to work well in a fast-paced environment in an independent manner. * Ability to work effectively under pressure in a demanding environment. * Experience with managing technical policies associated with the software development lifecycle. * Possess the ability to communicate complex information clearly and concisely along with excellent written and verbal communication skills. Preferred Qualifications * Ability to work Hybrid #LI-D2E What's in it For You?
About Us Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news. We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward. As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace. We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here. Learn more on how to protect yourself from fraudulent job postings here. More information about Thomson Reuters can be found on thomsonreuters.com | |