National Distribution Manager

The National Distribution Manager serves as the primary point of contact for assigned distribution partners supporting OWI end-user accounts. This role is responsible for developing and implementing distribution partner strategies, optimizing service performance, and establishing sustainable service processes. A strong customer-service focus is essential, particularly when working with distribution partners who are also customers. The role collaborates cross-functionally to improve service levels, manage costs, address operational challenges, and strengthen distributor relationships.

DUTIES, TASKS AND RESPONSIBILITIES:

• Conduct business reviews with assigned distribution partners to assess service performance and identify improvement opportunities.
• Communicate account-specific business needs, forecasts, data requirements, and reporting expectations.
• Serve as an escalation point for the Distributor Support Service Team and resolve service-related issues.
• Monitor distributor key performance indicators (KPIs), including on-time performance, nonconformance reports (NCRs), and time to resolution.
• Review and approve accessorial fees, related billing, service-level agreement (SLA) exceptions, and changes.
• Conduct monthly reviews of minimum order quantities (MOQs) and dry runs by account.
• Develop and implement sustainable service strategies and processes across distribution partners.
• Review new account contracts and agreements and provide recommendations.
• Track redistribution agreement (RDA)-related services by free on board (FOB) terms and monitor volume trends by FOB, distributor, and customer.
• Review nonconformance reports (NCRs) and manage corrective actions across distributor, account management, and third-party logistics (3PL) networks.
• Review quarterly service fee adjustments and collaborate with Account Managers on cost-to-serve.
• Collaborate cross-functionally to improve service, resolve issues, and support customer needs.
• Conduct distributor site visits to evaluate operations and strengthen partnerships.
• Support telemetry initiatives and other projects as assigned.

• High school diploma or GED required.
• 5+ years of experience in customer service and/or sales.
• Experience with Microsoft Office and SAP preferred.
• Knowledge of Power BI is a plus.
• Excellent communication, problem-solving, and organizational skills.
• Ability to thrive in a fast-paced environment and manage competing priorities.
• Strong teamwork, dependability, and reliability.
• Ability to work independently and collaborate effectively with stakeholders at all levels of the organization.

This opportunity offers a competitive benefits package including:

• Medical, dental, and vision coverage with wellness benefits
• Company-matching 401(k) plan
• Company-paid life insurance and accidental death & dismemberment benefits
• Company-paid identity theft insurance
• Company-paid disability
• Flexible spending and health savings accounts
• Company-paid employee assistance program
• Paid time off and paid holidays
• Additional benefits included: voluntary life insurance, legal benefits, critical illness, accident insurance, hospital indemnity insurance, and pet insurance

Old World Industries is among the largest privately held companies competing in the automotive aftermarket today. Built upon a 50-year history of ingenuity, the Northbrook, Illinois-based company is transforming the automotive, commercial and chemical industries that keep the world moving forward. Old World's brands include a full line of PEAK Performance Automotive Aftermarket Products including Antifreeze/Coolant, Washer Fluid, Lighting and Wiper Blades; BlueDEF Diesel Exhaust Fluid and Equipment; FINAL CHARGE PRO-SERIES Heavy Duty Extended Life Coolant, Fleet Charge SCA Precharged Heavy Duty Coolant and Thermal Charge Heat Transfer Fluid.