Project Management Office (PMO) Manager

DEADLINE TO APPLY IS SUNDAY, NOVEMBER 1, 2026, AT 11:55 PM

FIRST ROUND INTERVIEWS ARE TENTATIVELY SCHEDULED FOR MONDAY, NOVEMBER 16, 2026

Be ready to rethink your assumptions about the public sector. Dedicated and motivated colleagues? Beautiful, high amenity building for on-site work and collaboration? Flexible schedules and hybrid work options? Yes, yes, and yes!

ABOUT THE UNIT

MTC, through the Bay Area Toll Authority (BATA), collects toll funds and uses that money to fund major projects that support bridges, roads, and the Bay Area transportation network. As part of toll collection, BATA manages the regional FasTrak Customer Service Center (CSC), which provides account management services, transaction processing, call center operations, web services, payment processing, customer communications, violation image review, and violation noticing for electronic toll collection at bridges and express lanes throughout the Bay Area. BATA utilizes third-party vendors to operate the CSC and provide the underlying systems, including the phone system, IVR, website, and Back Office System (BOS).

ABOUT THE ROLE

Under the general direction of the Assistant Director, the Project Management Office (PMO) Manager serves as a senior program leader responsible for portfolio planning, program governance, project delivery, business process improvement, stakeholder coordination, and organizational readiness and continuous improvement across the FasTrak program. The position leads the evaluation, prioritization, planning, and implementation of complex business and technology initiatives that support BATA's customer service, operational, revenue collection, and policy objectives.

Working closely with business, operations, and technology stakeholders, the position ensures business priorities, operational improvements, technology investments, regulatory requirements, and partner agency initiatives are translated into a coordinated portfolio of projects that are appropriately prioritized, funded, governed, and successfully delivered.

The position serves as a key integrator across the FasTrak organization, ensuring alignment among product strategy, operations priorities, technology investments, project delivery activities, and business priorities The position provides leadership to a small team of staff, consultants, and contractors and represents BATA in coordination with regional toll operators, partner agencies, and industry organizations.