Creative Operations Senior Manager (Traffic) - Remote

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Company Overview

This is Spiro. A strategically-led, creatively-driven, leading global experiential agency. We exist to cultivate powerful brand connections through the channel of experiential. We believe strong global communities are empowered by diversity, inclusion & belonging.

Where data-informed creative meets advanced digital solutions, we boldly go where no experience has gone before. As Spiro*nauts, we are born storytellers & story makers; fearless dreamers of the "what if;" and pioneers of innovation in our craft. Together, we launch brands into their experiential orbit through the power of Brand Gravity.

Learn more about who we are here!

Position Overview

Spiro is hiring a Creative Operations Senior Manager to join our global Agency Operations team.

The Creative Operations Senior Manager partners closely with our Creative group and acts as their liaison to the Sales and Client Service teams, with the objective of delivering best-in-class Creative to clients. You will allocate and manage creative resourcing assignments to project work in Monday.com, optimize and monitor workflows to ensure on time and on budget delivery, as well as create an environment where Creatives can thrive without administrative chaos. This is a strategic role requiring talent management and project oversight, strong knowledge of Experiential Marketing Creative roles, workflow and outputs, as well as cross-functional leadership skills.

Responsibilities

• Manage resource allocation and utilization across the Creative and Design team, including 2D, 3D roles, in the Monday.com platform
• Partner with the CLT (Creative Leadership Team) to strategize allocation by client and project, based on team member skillsets, with an emphasis on NBD opportunities
• Collaborate with Creative and Sales to manage project timelines, scope, changes to ensure smooth delivery
• Effectively manage Creative's delivery with ongoing assessments of resource capacity, timelines and making allocation adjustments as required
• Update Monday.com boards and project calendars with changes and progress
• Maintain consistent and proactive communication with all stakeholders on resource and delivery status/changes
• Monitor Creative KPIs and present to Sales/Client teams as requested
• Share time entry system reporting with CLT as required
• Collect and share feedback on deliverables with appropriate stakeholders
• Address issues that arise and manage escalations promptly; request support as needed
• Assign and manage project communication with freelancer support, as required
• Review freelancer contracts as needed based on performance and project demands
• Monitor ongoing freelancer relationships and make changes as necessary to optimize service quality and cost-effectiveness
• Support optimization of Monday.com boards in conjunction with Monday.com Architect
• Build new reporting outputs as required for Creative Operations reporting & analysis
• Contribute to continuous improvement of optimized and scalable creative processes, workflows and forms
• Directly manage, mentor and develop direct reports
• Conduct regular 1:1s, performance reviews, goal setting and career development conversations to support individual growth and retention

Qualifications

We understand the importance of transferable skills and a diverse perspective, so if you do not fit all these requirements, we still want to hear from you and encourage you to apply!

• Minimum 4-7 years' experience in a Creative Traffic, Operational or similar role
• 3+ years' experience working with senior leadership in an agency
• Strong understanding of Creative workflows (ideation, design and digital)
• Strong organizational and project management skills
• Proven experience managing medium volume of agency project work
• Ability to work in high-pressure situations
• Strong conflict resolution skills
• Team mentality with a passion for collaboration & building relationships
• Ability to build trust with stakeholders
• Adaptable in a fluid, dynamic agency environment
• Strong proficiency with the Monday.com platform
• Familiar with Microsoft Office suite
• Familiar with Creative software including Adobe, Photoshop, Illustrator
• Ability to work in a global environment (across time zones)
• Ability to work from home or an office
• Travel as required (less than 5 times annually)

Attributes

• Strong communicator
• Good collaborator
• Manage complexity
• Detail-oriented
• Resilience

How to measure success

• By 30 days incumbent should understand team dynamics and perform basic job functions independently
• By 60 days incumbent should be self-reliant on basic job functions and begin executing more complex tasks
• By 90 days, incumbent should have ownership over specific projects

Benefits

• Remote Environment
• Full Benefits Package
• 401K Vesting Immediately
• Psychological Safety
• Diversity, Inclusivity and Belonging Culture
• Employee Led Resource Groups
• Spiro*YOU Professional Development & Learning Programs
• Employee Events

Our Process

Our interview process is hand crafted to our roles. In general, you can expect to have an initial phone interview with our talent acquisition team and thereafter video interviews with team members and your future manager. We welcome candidates to view our social medial channels and website to extend the conversation beyond the responsibilities of the role. Once you have completed the interview process, we conduct a criminal background check, where applicable by law.

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