New 
Helpdesk Support III
 Agile Defense, LLC | |
 United States, Virginia, Quantico | |
| 27410 Hot Patch Road (Show on map) | |
 Oct 14, 2026 | |
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About Agile Defense
At Agile Defense we know that action defines the outcome and new challenges require new solutions. That's why we always look to the future and embrace change with an unmovable spirit and the courage to build for what comes next.
Our vision is to bring adaptive innovation to support our nation's most important missions through the seamless integration of advanced technologies, elite minds, and unparalleled agility-leveraging a foundation of speed, flexibility, and ingenuity to strengthen and protect our nation's vital interests.
Req #: 1941
Job Title: Helpdesk Support III
Location: Quantico, VA | Onsite
Clearance Level: Top Secret, Must have clearance to start
Required Certification(s): Compliant with DoD 8570.01-M IAT level II - CCNA-Security, CySA+, GICSP, GSEC, Security+CE, or SSCP. Professional series Certification within the product groups technology scope (e.g. MCA). Job Description
The Customer's mission is to deliver advanced, reliable, and secure communications and information systems that enable the Organization's global Network Operations mission. This includes providing onsite desktop and network support across three buildings in Quantico, VA, operating on an 8x5x52 schedule. The team supports roughly 1,200 users and a wide range of devices, including workstations, printers, phones (mobile and desk), servers, switches, and laptops. The Helpdesk processes an average of 250 trouble tickets per month at the main Quantico facility, ensuring timely and effective resolution of technical issues to keep operations running smoothly.
Job duties & responsibilities:
Qualifications
Basic Qualifications
Preferred Skills
Working Conditions Environmental Conditions Contractor site with 0%-10% travel possible. Possible off-hours work to support releases and outages. General office environment. Work is generally sedentary in nature but may require standing and walking for up to 10% of the time. The working environment is generally favorable. Lighting and temperature are adequate, and there are not hazardous or unpleasant conditions caused by noise, dust, etc. Work is generally performed within an office environment, with standard office equipment available. Strength Demands Light - 20 lbs. Maximum lifting with frequent lift/carry up to 10 lbs. A job is light if less lifting is involved but significant walking/standing is done or if done mostly sitting but requires push/pull on arm or leg controls. Physical Requirements Stand or Sit Walk Repetitive Motion Use Hands / Fingers to Handle or Feel Stoop, Kneel, Crouch, or Crawl Talk or Hear See Push or Pull Climb (stairs, ladders) or Balance (ascend / descend, work atop, traverse) $80,000 - $90,000 a year Our Core Values
Employees of Agile Defense are our number one priority, and the importance we place on our culture here is fundamental. Our culture is alive and evolving, but it always stays true to its roots. Here, you are valued as a family member, and we believe that we can accomplish great things together. Agile Defense has been highly successful in the past few years due to our employees and the culture we create together.
What makes us Agile? We call it the 6Hs, the values that define our culture and guide everything we do. Together, these values infuse vibrancy, integrity, and a tireless work ethic into advancing the most important national security and critical civilian missions. It's how we show up every day. It's who we are.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us. apply for this job | |