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Title: Dining Hall Supervisor (Catering) Executive Area: Administration and Finance College/School/MBU: Auxiliary Enterprises Department: Catering Food Work Location: Amherst Schedule: Full Time Work Arrangement:Onsite Job Summary The Dining Hall Supervisor for Catering supervises and participates in the set-up of dining rooms and serving areas; assists in the serving of food and beverage; delivers and services coffee breaks and meals; supervises personnel assigned to the function; assists with maintaining records; trains and supervises student employees. Essential Functions Uses manual and mechanical food service equipment to supply product for the consumption of customers including coffee machines, heat lamps, Cres Cors, etc.
Trains and supervises student employees in the assigned work area. May assist in the evaluation and scheduling of employees.
Assists in the resolution of customer complaints by providing substitute, additional service, or product to maintain good customer relations.
Sets up and adjusts dining rooms and serving areas to ensure compliance with department standards, customer specifications, and business requirements.
Supervises staff during all aspects of catered events to ensure high-quality service standards and presentation are met.
Checks in with client at the time of the event to coordinate event-specific details and special requests and develop a plan to fulfill or exceed the client's expectations.
Uses banquet event order forms to coordinate food and beverage services for scheduled events.
Supervises and assists in cleaning food service equipment, dining areas, and food preparation areas to maintain standards for cleanliness and sanitation.
Wraps, covers, and stores leftover foods according to department policy to eliminate spoilage and waste.
Serves food and beverages at special events and banquets to meet business requirements.
Cuts or plates foods following department standards for portion control and sanitation.
Assists in supervision of student employees performing general food service duties in support of catered functions.
Maintain high sanitation and safety standards in all catering storage rooms and other catering areas.
Delivers, sets up, and supervises events for clients and ensures the events are executed well.
Operates motor vehicles including light vehicles and trucks to move goods to and from the kitchen and other locations on and off campus.
Maintains delivery vehicles ensuring cleanliness, regular preventative maintenance, and fueling is completed accurately.
Manages packing lists for events, loads carts with items from pack out room, and supervises the restocking and distribution of the items. Other Functions Performs other duties as assigned. Minimum Qualifications Two (2) years of experience in a food service supervisory capacity.
At least one (1) year of food service experience in a catering, hotel, restaurant, cafeteria, or retail operation. A diploma or certification from a trade or vocational school with a major in culinary arts may be substituted for the required experience.
Valid Class D Driver's license.
Working knowledge of methods, materials, tools, and equipment normally used in food handling and storage.
Working knowledge of food service sanitation procedures.
Working knowledge of food service equipment used in catered functions.
Ability to supervise employees.
Ability to provide oral and written instructions in a precise and understandable manner.
Ability to maintain accurate records and make lists. Additional Details This position is designated as essential personnel. This position is subject to final budgetary and administrative approval. Working Conditions Work is performed in custodial or dining service environments, and entails prolonged standing, carrying loads, and use of cleaning chemicals or food service equipment. Work Schedule and Work Arrangement Monday-Friday; 12pm-8pm. Works nights, weekends, and/or holidays as needed. Salary Information Pay Grade:AFSCME Grade 12 Click here to view the Classified Step Scale Special Instructions for Applicants Along with the application, please submit a resume. References will be checked at the finalist stage. Please be prepared to provide contact information for three (3) professional references. This position will remain open for the time period required by any applicable collective bargaining agreement and will continue until a suitable candidate pool is identified. Interested applicants are strongly encouraged to apply early.
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UMass Amherst
Oct 15, 2026