Senior/Principal Administrative Support - Medical Clinic, CA Onsite

Sandia National Laboratories is the nation's premier science and engineering lab for national security and technology innovation, with teams of specialists focused on cutting-edge work in a broad array of areas. Some of the main reasons we love our jobs:

• Challenging work with amazing impact that contributes to security, peace, and freedom worldwide
• Extraordinary co-workers
• Some of the best tools, equipment, and research facilities in the world
• Career advancement and enrichment opportunities
• Flexible work arrangements for many positions include 9/80 (work 80 hours every two weeks, with every other Friday off) and 4/10 (work 4 ten-hour days each week) compressed workweeks, part-time work, and telecommuting (a mix of onsite work and working from home)
• Generous vacation, strong medical and other benefits, competitive 401k, learning opportunities, relocation assistance and amenities aimed at creating a solid work/life balance*

World-changing technologies. Life-changing careers. Learn more about Sandia at: http://www.sandia.gov

*These benefits vary by job classification.

We are seeking a Administrative Support Assistant to greet patients visiting the clinic, answer any questions they may have and help them fill out the required forms. Additionally, you will answer phone calls, create appointments, direct calls as required and handle all queries.

On any given day, you may be called on to:

• Scan insurance cards into the EHR
• Run missing-insurance report and follow up with patients or carrier portals
• Scan consent forms
• Run missing-consent report and follow up with patients or carrier portals
• Process records-release requests
• Block or update provider schedules (Outlook and EHR)
• Schedule new hire and pre-clearance drug screen
• Scan separation forms
• Create Quick Guide for Scheduling (phone visits, return-to-work, surveillance programs) with required prompts/questions
• Review OP for records release requests
• Maintain PT patient list: update discharges and sessions used/remaining
• Continually review front desk processes
• Review and update audit process (entering all scanned items & audit)
• Voicemail change templates
• Partner on NEO tours
• Submit SDNs for EHW events
• Enter PCIIs for worker's comp
• Submit and follow up on Pre-authorization requests for prescriptions
• Scrub patient charts for medication & allergy reconciliation
• Send appointment reminders
• Prepare international travel packs

Due to the nature of the work, the selected candidate must be able to work onsite.

$57,800 - $106,000

*Salary range is estimated, and actual salary will be determined after consideration of the selected candidate's experience and qualifications, and application of any approved geographic salary differential.

• High school diploma plus five or more years of relevant experience; or equivalent combination of education and experience
• Experience with common office software (such as Microsoft Office) and/or experience with data entry
• Experience in customer service
• Experience with scheduling (such as meetings or appointments)
• Ability to obtain and maintain a DOE L-level security clearance

• Associate's or bachelor's degree in relevant field
• Scheduling experience in a medical clinic or medical office
• Customer service experience in-person and via telephone
• Ability to provide empathetic and compassionate support to patients
• Strong organizational and planning skills, including problem solving abilities
• Basic accounting and math skills
• Previous experience with electronic medical records
• Familiarity with medical terms and technology
• Understanding of law and ethics pertaining to medical practices (HIPPA, Privacy)
• Excellent written/verbal communication skills and interpersonal skills
• Ability to obtain and maintain DOE Q-level security clearance

The CA Employee Health and Wellness clinic teams with our New Mexico clinic to provide onsite health services including occupational health care, surveillance programs, immediate/urgent care, consultation and advise on personal health concerns; health promotion programs, employee assistance counseling, physical therapy, and related services. Our goal is to address the five dimensions of well-being Mental, physical, social, occupational, and financial and support a thriving and resilient work force.

This posting will be open for application submissions for a minimum of three (3) calendar days, including the 'posting date'. Sandia reserves the right to extend the posting date at any time.

Sandia is required by DOE to conduct a pre-employment drug test and background review that includes checks of personal references, credit, law enforcement records, and employment/education verifications. Applicants for employment need to be able to obtain and maintain a DOE L-level security clearance, which requires U.S. citizenship. If you hold more than one citizenship (i.e., of the U.S. and another country), your ability to obtain a security clearance may be impacted.

Applicants offered employment with Sandia are subject to a federal background investigation to meet the requirements for access to classified information or matter if the duties of the position require a DOE security clearance. Substance abuse or illegal drug use, falsification of information, criminal activity, serious misconduct or other indicators of untrustworthiness can cause a clearance to be denied or terminated by the DOE, resulting in the inability to perform the duties assigned and subsequent termination of employment.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status and any other protected class under state or federal law.

If you have a Medical Portable Electronic Device (MedPED), such as a pacemaker, defibrillator, drug-releasing pump, hearing aids, or diagnostic equipment and other equipment for measuring, monitoring, and recording body functions such as heartbeat and brain waves, if employed by Sandia National Laboratories you may be required to comply with NNSA security requirements for MedPEDs.

If you have a MedPED and you are selected for an on-site interview at Sandia National Laboratories, there may be additional steps necessary to ensure compliance with NNSA security requirements prior to the interview date.

This Limited Term Employee (LTE) position is a temporary position for one year term, which may be renewed at Sandia's discretion up to a maximum of seven years.

Individuals in LTE positions may bid on regular Sandia positions as internal candidates, and in some cases may be converted to regular career positions during their term if warranted by ongoing operational needs, continuing availability of funds, and satisfactory job performance.