Conservation Support Specialist

OUC - The Reliable One, is presently seeking a Conservation Support Specialist to join the Customer Experience & Sales division. At OUC, we don't just work - we're building a bright future of innovation and transformation for future generations.

We are looking for a customer focused, detail oriented, and action oriented professional who enjoys helping customers while supporting programs that promote energy and water conservation.

In this role, you will be responsible for providing administrative and program support for OUC's conservation initiatives by reviewing rebate applications, assisting customers throughout the application process, coordinating conservation programs, supporting renewable energy initiatives, and collaborating with internal teams to help customers reduce their utility costs. Your work will directly contribute to OUC's conservation goals, customer satisfaction, and compliance with state energy and water savings initiatives. We are looking for a professional who can confidently handle customer inquiries, process program documentation with accuracy, analyze workflows, support preferred contractor network activities, and contribute to outreach events. OUC's mission is to provide exceptional value to our customers and community by delivering sustainable and reliable services and solutions. Click here to learn more about what we do.

The ideal candidate will have:

• High School Diploma or GED required; Bachelor's degree in Business, Sustainability, Environmental Science, Marketing, Engineering, or a related field preferred.
• Three (3) years of experience in utility operations support, conservation programs, sustainability, renewable energy, customer service, or a related field.
• Advanced education may substitute for the required experience on a 1:1 basis.
• Intermediate Microsoft Excel skills, including formulas and data analysis; familiarity with Cognos, CC&B, or similar business systems is highly preferred.
• Bilingual (English/Spanish) is preferred.

OUC offers a very competitive compensation and benefits package. Our Total Rewards package includes, to cite a few:

• Competitive compensation
• Low-cost medical, dental, and vision benefits and paid life insurance premiums with no probationary period. Retirement benefits include a cash balance account with employer matching along with a health reimbursement account
• Paid vacation, holidays, and sick time
• Paid parental leave
• Educational and Professional assistance programs; Paid Memberships in Professional Associations
• Access to workout facilities at each location
• Paid Conference and Training Opportunities
• Hybrid work schedule

Click here to view our Benefits Summary.

Salary Range: $22.18 to $27.73 per hour commensurate with experience (estimated $46,140.64 to $57,676.32 annually)

Location: 3800 Gardenia Ave, Orlando, FL 32839

Applicants must be legally authorized to work in the United States at the time of application. This organization does not offer or sponsor employment visas for internship or full-time positions.

Job Purpose:

Responsible for delivering exceptional customer service and value by providing comprehensive administrative and program support to the Conservation Team. This role supports a wide range of conservation initiatives, engages with customers and partners, and actively participates in community events, shows, and seminars to support program outreach and engagement.

Primary Functions:

• Respond to all conservation-related inquiries received through multiple communication channels from both internal and external customers, handling complex situations with professionalism and diplomacy.
• Process customer rebates and Efficiency Delivered (ED) program applications.
• Review ED loan documentation and process necessary corrections.
• Conduct program analysis and support efforts to streamline conservation processes and workflows.
• Monitor the Preferred Contractors Network (PCN) inbox and review PCN enrollments.
• Participate in and, when needed, present at community meetings, events, shows, and seminars during and outside of normal business hours.
• Support updates to rebate and conservation program websites, the Sustainability Manual, and related conservation literature.
• Review documents and invoices for accuracy across all conservation programs;
• Schedule external calls, create and close field orders, and maintain organized records for all conservation-related services;
• Provide or assist with training for internal teams and external partners on conservation programs and processes.
• Perform user acceptance testing (UAT) on software systems as required.
• Assist with solar program support, as needed.
• Assist with scheduling and rescheduling conservation audits.
• Perform other duties as assigned.

Technical Requirements:

• Working knowledge of all, but not limited to the following:
  • Conservation programs processes
  • Software Application (i.e., Word, Tableau, MDM, Cognos, Beacon, Access, Excel, CC&B)
• Familiarity with all, but not limited to the following:
  • Residential and commercial utility rate structures
  • Service level agreements and customer service standards
  • Related industry, organizational and departmental policies, practices and procedures; legal guidelines, ordinances and laws
  • Excellent writing, communication, and organization skills
  • Superior analytical skills
  • Good decision making and initiative
• Ability to:
  • Work with a team.
  • Make arithmetic computations using whole numbers, fractions and decimals, and compute rates, ratios, and percentages.
  • Use Microsoft Office Suite (Word, Excel, Outlook, Power Point, Internet Explorer, etc.) and standard office equipment (telephone, computer, copier, etc.).

Education/ Certification/ Years of Experience Requirements:

• High School Diploma or GED
• Bachelor's Degree in Business, Marketing, Sustainability, Engineering, Environmental Science, or related field from an accredited college or university, preferred
• Advanced education may substitute for the required experience on a 1:1 basis.
• Minimum of three (3) years of combined experience in utility operational support, conservation support, customer service or directly related experience.
• Bilingual (Spanish), preferred

Working Conditions:

This job is absent of disagreeable working conditions. This job is performed in an office work environment.

Physical Requirements:

This job consists of constant speaking, hearing, writing, typing, reading and detailed inspection. This job requires frequent standing, walking, sitting, and bending. There may be occasional climbing, kneeling, reaching overhead, and lifting up to twenty (20) lbs.

OUC-The Reliable One is an Equal Opportunity Employer who is committed through responsible management policies to recruit, hire, promote, train, transfer, compensate, and administer all other personnel actions without regard to race, color, ethnicity, national origin, age, religion, disability, marital status, gender, sexual orientation, gender identity or expression, genetic information and any other factor prohibited under applicable federal, state, and local civil rights laws, rules, and regulations.

EOE M/F/Vets/Disabled