Print Service Support Technician

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.

Job Title: Print Service Support Technician

Location(s): Richmond, VA
(Remote)

Job Summary
We are seeking a skilled and customer-focused Support Technician to provide technical assistance and support to end-users, resolve issues related to print services, and ensure optimal IT service delivery. This mid-level role requires strong IT knowledge, excellent problem-solving skills, attention to detail, and a commitment to delivering high-quality customer service.

The role will support print services, including troubleshooting and resolving end-user issues related to the print environment.

Key Responsibilities

• Provide technical assistance and support to end-users.
• Handle help desk tickets and troubleshoot technical issues.
• Support and resolve issues related to print services and the print environment.
• Ensure timely resolution of support requests and maintain high-quality service delivery.
• Apply strong problem-solving skills to identify and resolve technical issues.
• Deliver excellent customer service and maintain attention to detail.

Required Qualifications

• Experience handling help desk tickets and end-user support requests.
• Strong understanding of IT systems and technical troubleshooting.
• Excellent problem-solving and customer service skills.
• Strong attention to detail.

Preferred Qualifications

• Previous experience working with printers.
• Knowledge of print services and print environments.

Work Arrangement

• Initially, on-site work is required four days per week to complete training.
• Upon successful completion of training, the position may transition to fully remote work, five days per week.
• Candidates must be willing to attend an initial phone or web interview and a follow-up in-person interview if shortlisted.

Skills: