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Sr Program Manager, Service Quality

Spectraforce Technologies
United States, North Carolina, Raleigh
500 West Peace Street (Show on map)
Oct 27, 2026
Job Title: Sr Program Manager, Service Quality Location: 100% Remote Duration: 8 Months Job Description We are seeking a Sr. Program Manager to join the Sales Readiness Go-to-Market (GTM) team, an exciting opportunity to drive tremendous and widespread impact. Your role is central to the work every person on the Sales Readiness team does - you need to be excellent at collaboration, communication, and relationship building. You will drive operational excellence across the team, lead best-in-class project management and execution, find opportunities for synergy and leverage (across the team and global Sales Readiness), own communication and brand-building, measure results and publish progress, and coordinate large-scale learning programs. Responsibilities: Project management (develop plan, timelines, own completion of milestones) for global Sales Readiness programs Create and execute Sales Readiness communication plans Own LSS Sales Readiness microsites (type, branding, keeping current) Build and publish dashboard of program success (measure and track progress, identify misses, create plan to improve/solve) Proactively identify, communicate and mitigate project risks Coordination and logistical support for learning programs (offsites, summits, kick-offs) Use problem solving skills to logically structure ambiguous problems Learn quickly, be proactive, and assume ownership for broad tracks of work Basic Qualifications: Bachelor's Degree 6+ years project management experience 6+ years of sales experience in a closing role or sales readiness or learning & development or management consulting Preferred Qualifications: Analytical in your approach to understanding business impact of our Sales Readiness programs Expertise in project management Experience leading multiple projects and successfully meeting deadlines with little supervision Strong executive presence including the ability to set clear expectations and hold co-workers accountable for meeting commitments Communication (written and oral) - demonstrated ability to write concise, clear, effective emails and build strong presentations Strong interpersonal and collaboration skills? Attention to detail - strong organization, ability to close the loop, low tolerance for error Technologically savvy - experience with an LMS and with SharePoint preferred Ability to thrive in a highly collaborative, agile environment Strong interpersonal and collaboration skills PMP Certified Suggested Skills: Project Management Sales Communication