Senior Sales Engineer

Join Triumph!

At Triumph, our vision is a world where freight transactions are accurate and seamless on the most modern and secure freight transaction network. That's why we're looking for passionate, innovative, solutions-oriented people to join our team. We thrive on providing exceptional customer service and we look for team members with an entrepreneurial spirit and a passion to build successful partnerships with our clients. Because at the end of the day our goal is to help our partners businesses run better.

Position Summary

The Senior Sales Engineer (SSE) is a senior customer-facing technical leader responsible for designing and delivering solutions that enable successful customer acquisition, integration, and onboarding. The SSE partners with Sales throughout the sales cycle to understand customer requirements, validate technical fit, design integration solutions, and build confidence with customer technical stakeholders. Following the sale, the SSE provides technical leadership through implementation, testing, and go-live to ensure the solution is successfully delivered.

The SSE serves as a trusted technical advisor to customers and an internal subject matter expert across Triumph's products, APIs, integration patterns, and implementation practices. This role works closely with Sales, Implementations, Operations, Product, Engineering, Integration Support, and other internal teams to translate business requirements into scalable technical solutions while proactively identifying risks and removing barriers to successful implementation.

As a senior member of the team, the SSE is expected to independently manage complex customer engagements, provide technical leadership across concurrent implementations, mentor other Sales Engineers, and contribute to improving the tools, processes, and technical standards used by the broader organization.

The Senior Sales Engineer reports to the VP, Implementations and may travel to customer locations when on-site technical discovery, solution design, implementation, or go-live support is required.

Essential Duties & Responsibilities

Solution Engineering & Technical Sales

• Partner with Sales during the sales process to understand customer business objectives, technical requirements, integration architecture, and operational needs.

• Lead technical discovery sessions with prospective customers and relevant technical stakeholders.

• Design and recommend integration solutions that balance customer requirements with Triumph product capabilities, scalability, supportability, and implementation complexity.

• Communicate technical concepts and solution designs effectively to both technical and non-technical audiences.

• Establish alignment with customer technical stakeholders regarding proposed architecture, integration requirements, responsibilities, and readiness to proceed with implementation.

• Support product demonstrations, technical presentations, solution workshops, and other technical activities throughout the sales cycle.

Implementation & Integration Leadership

• Own the technical workstream for assigned implementations from discovery and solution design through testing, launch readiness, and go-live.

• Manage a portfolio of concurrent customer implementations, prioritizing work based on customer commitments, revenue impact, implementation complexity, dependencies, and organizational priorities.

• Translate customer business requirements into clear technical requirements, integration designs, data flows, and implementation plans.

• Provide technical guidance across common integration methods including REST APIs, SFTP/file-based integrations, EDI, and other supported integration patterns.

• Provide on-site technical leadership when required for complex implementations, customer workshops, testing, or go-live activities.

• Ensure appropriate transition of technical knowledge and context to the teams responsible for ongoing customer support.

Technical Leadership & Continuous Improvement

• Serve as a technical subject matter expert for Triumph products, integrations, APIs, data flows, and implementation practices.

• Mentor and support Sales Engineers and other technical customer-facing resources, helping strengthen product knowledge, technical problem solving, solution design, and customer communication skills.

• Identify recurring implementation challenges and partner with Product, Engineering, Operations, and Support teams to improve product capabilities, documentation, tooling, and processes.

• Develop and contribute to reusable technical assets such as integration patterns, implementation standards, solution documentation, troubleshooting guidance, and enablement materials.

• Operate effectively within established security, risk, and regulatory requirements, including applicable SOX controls.

• Perform other duties as assigned.

Experience & Education

The successful candidate combines strong technical capabilities with excellent customer communication, business judgment, and the ability to independently lead complex customer engagements.

Preferred qualifications include:

• 5+ years of experience in Sales Engineering, Solutions Engineering, Solutions Architecture, Technical Implementation, Integration Engineering, or a comparable customer-facing technical role.

• Experience within transportation, logistics, payments, fintech, SaaS, or another integration-intensive B2B environment preferred.

• Experience leading complex customer integrations or implementations involving multiple business and technical stakeholders.

• Strong understanding of modern integration concepts and technologies, including REST APIs, JSON, authentication methods, SFTP, file-based integrations, EDI, and data mapping.

• Experience working across Sales, Product, Engineering, Operations, Support, and customer technical organizations.

• Demonstrated ability to manage multiple complex customer engagements simultaneously while maintaining clear priorities and communication.

• Bachelor's degree in Computer Information Systems, Computer Science, Engineering, or a related field, or equivalent professional experience.

Skills & Abilities Required

• Strong technical discovery and solution-design skills with the ability to translate business needs into practical, scalable technical solutions.

• Excellent customer-facing communication skills and the ability to establish credibility with technical and business stakeholders.

• Strong knowledge of APIs, systems integration, data exchange, and troubleshooting principles.

• Ability to communicate complex technical concepts clearly to audiences with varying levels of technical expertise.

• Strong analytical and critical-thinking skills with a structured approach to solving ambiguous or complex problems.

• Strong ownership mentality with the judgment to independently resolve issues and escalate appropriately.

• Ability and willingness to mentor other team members and contribute to the continuous development of the Sales Engineering function.

• Customer-focused and commercially aware, with an understanding of how technical decisions affect customer outcomes, implementation effort, supportability, and business value.

Work Environment

The work environment characteristics described here may be encountered while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Work is primarily performed in a professional office or remote-work environment using computers, phones, video conferencing, and other business technology.

• The role requires regular interaction with customers and internal teams through virtual and in-person meetings.

• Travel to customer locations may be required for technical discovery, implementation activities, workshops, or go-live support.

• Regular and predictable attendance is required consistent with the responsibilities of the position.

• Extended periods of computer work may be required.

We offer Medical, Dental, Vision, Paid Time Off, 401k and much more.

Go on. Do it. Apply Today!