Housekeeper

POSITION SUMMARY

The Housekeeper role presents the first point of contact with our guests at the facility. A successful candidate will maintain a high standard of sanitation and cleanliness of the hotel, while keeping all areas free of safety hazards and performing tasks in a safe and efficient manner. Cleaning guest rooms as assigned and all common areas, ensuring hotel's established standards of cleanliness, and replacing required supplies are some of the tasks involved in this role amongst others.

RESPONSIBILITIES

• Be in proper uniform, closed toe, flat shoes.
• Always maintain positive guest relations. Work to resolve guest complaints, ensuring guest satisfaction.
• Communicate effectively with guests as well as team members
• Maintain knowledge of all hotel features/services, hours of operation, room rates, special packages and promotions, daily house count and expected arrivals/departures and scheduled daily group activities.Be familiar with all local attractions/activities to respond to guest inquiries accurately.
• Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
• Use all chemicals in accordance with OSHA regulations and hotel requirements.
• Complete daily report as instructed by supervisor.
• With instruction, be able to clean a standard guest room within 30 minutes meeting hotel cleaning standards.
• Make beds daily with clean linens.
• Vacuum and spot clean carpets daily.
• Turn in lost and found items immediately to the supervisor.
• Keep housekeeping carts stocked, clean and orderly.
• Stock linen room with supplies.
• Empty linen from housekeeping carts.
• Sweep and mop Lobby areas
• Clean Outside bathroom daily.Dust light fixtures in hallways.
• Remove all dirty linen from laundry chutes.
• Remove all dirty linen from hallways.
• Turn in lost and found items immediately to the supervisor.
• Aid co-workers and guests as needed.
• Notify supervisor of any guests' complaints or comments.
• Always maintain guest confidentiality.
• Assists in handling emergencies in order to protect our guest and associates and preserve the building and its systems during the emergency. Must act as quickly and responsibly as possible to return the building to its normal operating status.
• Responsible for knowing and abiding by all department, Commonwealth Lodging Management and hotel policies and procedures. As well as the brand standards, policies and procedures.
• Other duties as assigned.

QUALIFICATIONS

• High School Diploma or equivalent.
• Ability to lift up to 50 pounds,
• Ability to stand for long periods of time,
• Ability to pass pre-employment (post-offer) Company or Facility background check and drug screening and any other screenings required by Constellis Advisors and Training.