Sr. Program Account Manager

When you're the best, we're the best. We instill an environment where employees feel engaged, satisfied and able to contribute their unique skills and talents while living and working as their authentic selves. We provide extensive opportunities for personal and professional development, building both employee competence and organizational capability to fuel exceptional performance through an inclusive environment both now and in the future.

Summary:

In this role, you will manage an assigned client portfolio to drive retention, satisfaction, Envi adoption, utilization, and measurable business outcomes. You will build strong client relationships, provide strategic consultation, identify growth opportunities, and collaborate with cross-functional teams to deliver value. As a senior individual contributor, you will also strengthen the effectiveness and scalability of the Account Management organization by developing standardized processes, enhancing training and resources, improving reporting and CRM practices, and driving continuous improvement initiatives.

Responsibilities:

• Manage an assigned client portfolio to strengthen relationships, drive retention, increase Envi adoption, and deliver measurable business value.
• Monitor client health, engagement, and system utilization to proactively identify risks, address needs, and uncover growth opportunities.
• Conduct client meetings, utilization assessments, and business reviews to provide data-driven insights and actionable recommendations.
• Deliver strategic consultation, training, and workflow guidance to optimize client processes and maximize Envi utilization.
• Coordinate cross-functional efforts to address complex client needs, implement solutions, resolve issues, and support contractual alignment.
• Identify opportunities for expanded Envi adoption and collaborate with Sales to support qualified growth initiatives.
• Develop and maintain standardized Account Management workflows, SOPs, playbooks, CRM practices, and centralized knowledge resources.
• Coordinate internal onboarding, product training, and ongoing development while enhancing client-facing education and best-practice resources.
• Support client segmentation, account operations, client health monitoring, and reporting to improve visibility into retention, utilization, and key performance metrics.
• Drive continuous improvement initiatives involving processes, automation, AI, and technology to enhance operational efficiency, consistency, and scalability.

Qualifications:

• Relevant degree preferred.
• 5 or more years of relevant experience required.
• Healthcare supply chain experience required; client-facing consulting, account management, or client success experience strongly preferred.
• Demonstrated success managing complex client relationships, increasing technology adoption, supporting retention, and identifying growth opportunities.
• Experience providing consultation and training to executive, operational, clinical, and supply chain clients.
• Experience developing and improving business processes, workflows, SOPs, training programs, and best-practice resources.
• Advanced Excel, data analysis, and reporting skills with the ability to translate complex information into actionable business recommendations.
• Strong communication, presentation, analytical, organizational, problem-solving, and critical-thinking skills.
• Ability to lead cross-functional initiatives, influence outcomes, and independently manage competing priorities without direct supervisory authority.
• Proficiency with CRM platforms, such as Salesforce, and Microsoft Office; experience with GPOs, SaaS, healthcare technology, Envi, automation, or AI tools preferred.

Estimated Hiring Range:

This position is also incentive eligible.

Vizient has a comprehensive benefits plan! Please view our benefits here:

http://www.vizientinc.com/about-us/careers

Equal Opportunity Employer: Females/Minorities/Veterans/Individuals with Disabilities

The Company is committed to equal employment opportunity to all employees and applicants without regard to race, religion, color, gender identity, ethnicity, age, national origin, sexual orientation, disability status, veteran status or any other category protected by applicable law.