Customer Service Representative - Convenient Care - Travels for coverage

Location:Lee Convenient Care - Page Field -4761 S Cleveland Ave Fort Myers FL 33907

Department: LPG Convenient Care - Will travel to ALL Lee Convenient Care locations

Work Type: Full Time

Shift: Shift 1/6:45:00 AM to 7:15:00 PM

Minimum to Midpoint Pay Rate:$20.00 - $23.50 / hour

Schedule:

• Three 12-hour shifts per week (3x12) at all locations except Bonita Health Center.

• Bonita Health Center follows a four 10-hour shift schedule (4x10).

• Every other weekend required, with variable weekdays.

• Scheduling hours fall between 6:45 AM and 7:15 PM, depending on location and operational needs.

Lee Health is seeking a flexible, patient-focused Customer Service Representative (CSR) to support our Convenient Care locations throughout Cape Coral, Fort Myers, and Estero. This position travels between offices to provide coverage as needed, so candidates must be comfortable working at multiple locations and adapting to changing schedules.

The CSR serves as an important first point of contact for patients and visitors, providing exceptional customer service while supporting front-office operations, patient registration, appointment scheduling, check-in/check-out, insurance verification, and payment collection.

Convenient Care Locations:

• Lee Convenient Care South Cape | Cape Coral

• Lee Convenient Care Pine Island | Cape Coral

• Lee Convenient Care Page Field | Fort Myers

• Lee Convenient Care Metro Daniels | Fort Myers

• Lee Convenient Care Bonita Health Center | Bonita Springs / Estero area

At Lee Health, you'll be valued for being you! We offer a comprehensive benefits package, including:

• Medical, dental, and vision insurance.

• Retirement savings plan with employer matching up to 5%.

• Paid time off and paid holidays.

• Tuition assistance after one year of employment.

• Employee Assistance Program (EAP).

• Opportunities for professional growth and career advancement.

Be Valued for Being You.

Join Lee Health and make a difference in the patient experience across our Convenient Care locations!

The Customer Service Representative position is responsible for providing excellent customer service in a team based environment for all aspects of patient business activity within the Practice/Department. Responsibilities include handling telephones, patient appointment scheduling, patient check-in, insurance verification, authorization, pre-certifications, referrals, and posting charges, initial collections, preparing well-coded and accurate billing and maintenance of medical records. Depending on the specific Practice/Department needs, this position may be required to manage the business services for workers compensation, commercial carriers, employee health and corporate accounts. Late hours, holidays and weekends may be required. Other duties as assigned by the Manager/Supervisor of the department.

Education: High School Diploma or GED Required.

Experience: Less than 1 Year Clerical/Administrative required. Insurance/Customer Service preferred.

Certification:BLS (Basic Life Support) certification required in Employee Health and may also be required at other locations within 90 days of hire.

License: N/A

Other: Requires excellent communication and interpersonal skills, IT/computer proficient, basic math, knowledge of insurance verification and medical billing helpful.

US:FL:Fort Myers