Business Process Engineering Manager

Medica is a nonprofit health plan with more than a million members that serves communities in Minnesota, Nebraska, Wisconsin, Missouri, and beyond. We deliver personalized health care experiences and partner closely with providers to ensure members are genuinely cared for.

We're a team that owns our work with accountability, makes data-driven decisions, embraces continuous learning, and celebrates collaboration - because success is a team sport. It's our mission to be there in the moments that matter most for our members and employees. Join us in creating a community of connected care, where coordinated, quality service is the norm, and every member feels valued.

As the Manager, Lean Six Sigma, you will partner with leaders and teams across the organization to solve complex business challenges, redesign end-to-end processes, improve operational performance, and create better experiences for our members and employees.

Using Lean Six Sigma, business process management, project management, and organizational change management practices, you will lead high-impact improvement initiatives from problem identification through implementation and sustained results. You will also facilitate and coach Kaizen events and collaborative workshops, helping teams identify root causes, remove barriers, and design practical, scalable solutions.

This role is ideal for a collaborative problem solver who can move between strategy and execution, influence across organizational boundaries, and turn data and ideas into measurable improvements.

What You'll Do

• Lead cross-functional business process improvement initiatives from discovery and analysis through design, implementation, and sustainment.
• Partner with leaders, employees, vendors, and other stakeholders to identify opportunities that improve efficiency, quality, and the member and employee experience.
• Apply Lean Six Sigma and business process management methodologies to identify root causes, reduce waste and variation, and design improved future-state processes.
• Facilitate and coach Kaizen events and structured problem-solving sessions, using data and insights to help develop recommendations and measure results.
• Build strong cross-functional partnerships, support organizational change, and coach teams and leaders to adopt and sustain continuous improvement practices.
• May have direct leadership responsibilities.
• Perform other duties as assigned.

Required Qualifications

• Bachelor's degree or equivalent relevant experience, plus 7+ years of progressive experience in continuous improvement, Business Process Management (BPM), operational excellence, health plan operations, or a related field.
• Advanced experience applying Lean Six Sigma methodologies and leading cross-functional improvement initiatives from problem identification through implementation.
• Experience facilitating or coaching Kaizen events and structured improvement workshops, with strong communication, presentation, and influencing skills to engage stakeholders at multiple levels.
• Experience implementing process improvements that deliver measurable outcomes within Health plan or payer operations.

Required Certification

Lean Six Sigma Black Belt certification.

Preferred Qualifications

• PMI Project Management Professional (PMP) certification.
• Hands-on organizational change management experience.
• Experience leading cross-functional process transformation, including process mapping and workflow optimization.

Skills and Abilities

• Strong analytical and problem-solving skills with the ability to translate complex information into practical recommendations.
• Ability to lead through influence, build alignment, and navigate ambiguity and competing priorities across teams and levels of the organization.
• Strong client and stakeholder orientation, with the ability to balance strategic objectives, operational requirements, and customer impact.
• Proficiency with business collaboration, process mapping, presentation, and project management tools. Experience with Microsoft Teams, Visio, Smartsheet, PowerPoint, and SharePoint is preferred.

This position is an Office role, which requires an employee to work onsite at our Minnetonka, MN office, on average at least 3 days per week.

The full salary grade for this position is $113,400 - $194,400. While the full salary grade is provided, the typical hiring salary range for this role is expected to be between $113,400 - $170,100. Annual salary range placement will depend on a variety of factors including, but not limited to, education, work experience, applicable certifications and/or licensure, the position's scope and responsibility, internal pay equity and external market salary data. In addition to base compensation, this position may be eligible for incentive plan compensation in addition to base salary. Medica offers a generous total rewards package that includes competitive medical, dental, vision, PTO, Holidays, paid volunteer time off, 401K contributions, caregiver services and many other benefits to support our employees.