Customer Account Coordinator (Huntsville, AL)

Customer Account Coordinator

Georgia-Pacific | Huntsville, Alabama

Your Job

Georgia-Pacific is now hiring a Customer Account Coordinator who thinks critically, anticipates risks, and takes ownership beyond routine order management. This role is for a proactive problem-solver who challenges assumptions, navigates competing priorities, and brings fresh perspectives to keep customers and operations moving forward.

• Pay: $28-$30/hour, based on experience
• Schedule: Monday-Friday, 7:45 a.m.-5:00 p.m. CST overtime as needed and discussed with management
• Location: Huntsville, AL - fully onsite

Our Team

Customer Service connects our customers, sales organization, and plant operations to ensure orders are fulfilled accurately and reliably. Our team values accountability, collaboration, and individuals who look beyond the immediate task to identify opportunities and prevent problems.

What You Will Do

• Anticipate risks: Review daily planning boards and upcoming orders to identify potential delays, fulfillment gaps, and customer impacts before they become problems.
• Own the order process: Enter, track, and maintain customer orders, cancellations, changes, and replenishment orders with accuracy and urgency.
• Identify opportunities: Evaluate challenges from different perspectives, recognize potential risks, and recommend solutions that improve customer service and operational performance.
• Coordinate across teams: Partner with sales, operations, shipping, national accounts, vendors, and design to resolve issues and keep orders moving.
• Communicate proactively: Escalate account issues promptly and provide timely updates to customers and internal stakeholders.
• Manage multiple systems: Navigate approximately eight business systems to access information, maintain records, and coordinate order execution.
• Balance independent work and collaboration: Manage assigned priorities independently while engaging the appropriate team members when additional support is needed.
• Maintain accurate data: Support item setup, customer account maintenance, inventory tracking, and order-related records.
• Support business operations: Assist with basic accounts payable and receivable activities as needed.

Who You Are (Basic Qualifications)

• At least 2 years of experience in customer service, order management, account coordination, logistics, supply chain, manufacturing, distribution, or a related business environment.
• Experience entering, updating, or tracking customer orders, account information, inventory records, or other transactional data.
• Experience coordinating customer requests, resolving order discrepancies, or escalating issues to the appropriate stakeholders.
• Experience managing multiple customer accounts, work requests, or deadlines simultaneously.
• Experience communicating with customers and/or collaborating with internal departments to coordinate work.

What Will Put You Ahead

• Experience with Microsoft Excel, including data entry, basic formulas, and spreadsheet organization.
• Familiarity with ERP or order management systems, such as Kiwi, Kiwi FFF, or PCS.
• Experience coordinating customer orders and resolving issues across sales, production, shipping, or other business functions.
• Experience identifying operational risks, anticipating customer needs, or improving processes.
• Background in corrugated packaging, paper manufacturing, or another industrial business-to-business (B2B) environment.
• Experience with item setup, master data maintenance, inventory tracking, or basic accounting activities.

At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.

Hiring Philosophy

All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds. We are Military Ready and Second Chance employers. Learn more about our hiring philosophy here.

Who We Are

As a Koch company and a leading manufacturer of bath tissue, paper towels, paper-based packaging, cellulose, specialty fibers, building products and much more, Georgia-Pacific works to meet evolving needs of customers worldwide with quality products. In addition to the products we make, we operate one of the largest recycling businesses. Our more than 30,000 employees in over 150 locations are empowered to innovate every day - to make everyday products even better.

At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.

Our Benefits

Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes - medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance. Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region. If you have questions on what benefits apply to you, please speak to your recruiter.

Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results.

Equal Opportunities

Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, some offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. Please click here for additional information. (For Illinois E-Verify information click here, aqui, or tu).