Sr. Product Owner I- Operations Tech.

Duquesne Light Company, headquartered in downtown Pittsburgh, is a leader in providing electric energy and has been in the forefront of the electric energy market, with a history rooted in technological innovation and superior customer service. Today, the company continues its role as a leader in the transmission and distribution of electric energy, providing a secure supply of reliable power to more than half a million customers in southwestern Pennsylvania.

Duquesne Light Company is committed to creating a culture of inclusion. We value and respect the unique differences and experiences of our employees. We believe that our differences lead to better collaboration, innovation and outcomes. We want you to join our team!

Summary:

Duquesne Light Holdings (DLH) embarked on an agile transformation initiative in late-2022 with product management as its central tenet. The goal within the Operations Product Management Team is to deliver business outcomes through improved delivery lead times and cycle times aligned with the company's strategic imperatives. In alignment with the agile transformation initiative, our aim is to enable and execute delivery and support through a blend of lean principles and practices and fostering engagement and collaboration with our business stakeholders.

The Senior Product Owner I takes an active role in delivering business outcomes by leading the direction of our operations management and control systems and working in close partnership with IT and stakeholders to ensure business systems can leverage data available from the OMS, SCADA, and other operations applications.

Reporting to the Manager of Product - Operations, the Senior Product Owner I is primarily responsible for guiding product roadmaps and prioritization across various domains and systems (primarily, but not limited to, Control Center and Field Operations) and overseeing system deliveries and integrations. The role uses understanding of the market, business vision, products, and customer needs to set the product vision, and works closely with business stakeholders and IT Software Engineers, drafting strategies and objectives, driving innovation, and supporting the realization of operational and financial goals.

Location: Pittsburgh, PA - Hybrid

Responsibilities:

• Product vision and roadmap - Create and articulate a compelling vision, strategy, roadmap, and execution plans for systems within Operations Product Management. Obtain alignment from team members and leadership for the vision and strategy. Partner with IT & Operations leadership and stakeholders.
• Business outcomes - Identifies key business outcomes to meet stakeholder needs with an eye towards innovation and continuous improvement.
• Cross-functional demand management - Manages complex needs across multiple business and IT groups among a range of systems. Ensures the value delivered is measurable. Proactively champions for new delivery opportunities, collaborating with technical management and business stakeholders.
• Stakeholder relationships - Manages key stakeholder relationships to maintain pipeline of work and strategic direction.
• System delivery and value creation - Owns system delivery and value creation for one or more business domains, overseeing prioritization of items in the delivery backlog while driving realization of business value.
• Trusted partnership - Acts as an engaged and trusted partner across IT teams and with internal customers. Meets with key stakeholders to understand needs and shape deliveries.
• Portfolio alignment - Works closely with the Manager of Product to align with the entire project/product/system portfolio and business planning cycles.

Additional Responsibilities:

• Perform other job-related duties as assigned.
• Perform storm team duties as assigned.
• Utilize data to make business decisions as appropriate for the position, support data stewardship activities and partner with IT on underlying data needs.

Education and Experience Required:

• Roles at this level require a university/college degree, typically in Engineering, Computer Science, Information Systems, or a related field.
• Seven (7+) or more years of industry-specific experience in electric utility distribution operations, control systems, product/delivery management, or related technical roles.
• Relevant certifications are often required, such as Certified Product Owner, Certified Scrum Master, or Kanban Management Professional.

Preferred Qualifications:

• Specialized experience in electric utility control centers, field operations, or operations technology.
• Experience with Grid Edge Intelligence solutions (metering technology, systems, and infrastructure)
• Experience working cross-functionally within and across technology teams and stakeholders.
• Experience in a business function or role (e.g., strategic marketing, business operations, consulting).
• Experience delivering technical presentations to senior leadership.
• Experience in software/systems development, integration, and support.

Skills and Abilities:

• Communicates and inspires a clear product vision, strategy, and roadmap; prioritizes work and makes sound decisions aligned to business goals.
• Builds and maintains trusted relationships with stakeholders to drive outcomes and create alignment around a vision or course of action.
• Analyzes multiple sources of information to resolve vague or complex problems and recommend practical solutions.
• Identifies measurable business outcomes and benefits and ensures delivered value is realized.
• Applies a customer-centric view to developing strong product experiences and advocates on the customer's behalf.
• Understands technical designs, challenges, and risks and partners effectively with technology teams.
• Applies Scrum and/or Kanban practices to product delivery, using agile tools such as Azure and Jira.
• Learns quickly and adapts to rapidly changing business needs, processes, standards, and tools.

Scope

In addition to daily deliverables, outputs, and reporting, also considers and recommends longer term best practices to improve processes based on experience. Accountable for managing one's own time and workflow and may also lead functional project teams. Works independently, requiring guidance in only the most complex situations. Has well established capabilities, acts as a resource to less experienced staff on complex issues.

Decision Impact

Problems and issues faced are vague and require analysis of multiple sources of information for solution. Draws on significant past experience to perform role. Accountable for direct level of reasoning and decision making.

Hybrid Work

Position follows our hybrid work model, with a minimum of two days working in the office and the remaining days working remotely. Reporting location and frequency may be subject to change based on job role and department needs.

Storm Roles

All Non-Union Employees will serve in storm roles as appropriate to their role and skillset. Please be sure to discuss storm roles with the hiring manager for this position, as duties can vary across the Company.Examples of storm roles could include but aren't limited to duties such as: working with operations for service center support or with the communications, customer service or government affairs teams to respond to public and customer requests for information, etc.

Data Governance

Utilize data to make business decisions as appropriate for the position, support data stewardship activities and partner with IT on underlying data needs.

EQUAL OPPORTUNITY EMPLOYER

Duquesne Light Holdings is committed to providing equal employment opportunity to all people in all aspects of the employment relationship, without discrimination because of race, age, sex, color, religion, national origin, disability, sexual orientation and gender identity or status as a Vietnam era or special disabled veteran or any other unlawful basis, as defined by applicable law, and fostering a workplace free of unlawful discrimination and retaliation. This policy affects decisions including, but not limited to, hiring, compensation, benefits, terms and conditions of employment, opportunities for promotion, transfer, layoffs, return from a layoff, training and development, and other privileges of employment. An integral part of Duquesne Light Holdings' commitment is to comply with all applicable federal, state and local laws concerning equal employment and affirmative action.

Duquesne Light Holdings is committed to offering an inclusive and accessible experience for all job seekers, including individuals with disabilities. Our goal is to foster an inclusive and accessible workplace where everyone has the opportunity to be successful.

If you need a reasonable accommodation to search for a job opening, apply for a position, or participate in the interview process, connect with us at HR@duqlight.com and describe the specific accommodation requested for a disability-related limitation.