Remote

Data Analytics and Performance Monitoring Specialist

FinThrive
United States
Mar 11, 2025
About FinThrive FinThrive is advancing the healthcare economy. We rethink revenue management to pave the way for a healthcare system that ensures every transaction and patient experience is addressed holistically. We're making breakthroughs in technology-developing award-winning revenue management solutions that adapt with healthcare professionals, freeing providers and payers from complexity and inefficiency, so they can focus on doing their best work. Our end-to-end revenue management platform delivers a smarter, smoother revenue experience that increases revenue, reduces costs, expands cash collections, and ensures regulatory compliance across the entire revenue cycle continuum. We've delivered over $10 billion in net revenue and cash to more than 3,245 customers worldwide. When healthcare finance becomes effortless, the boundaries of what's possible in healthcare expand. For more information on our new vision for healthcare revenue management, visit finthrive.com About Award-winning Culture of Customer-centricity and Reliability At FinThrive we're proud of our agile and committed culture, which has led to certification as a "Great Place to Work" since 2017. We're honored to have also been ranked #21 among theBest Workplaces in Healthcarefor 2023, and we know that it's our collective dedication that makes FinThrive an exceptional place to work. Find balance with our remote-friendly organization Take time to recharge and pursue your passions Be part of a positive and supportive work environment Grow and excel your career with training and education Our Perks and Benefits FinThrive is committed to continually enhancing the employee experience by actively seeking new perks and benefits. For the most up-to-date offerings visit finthrive.com/careers-benefits. Impact you will make As a Data Analytics and Performance Monitoring Specialist, you will play a pivotal role in enhancing the operational efficiency and customer satisfaction of our team. This role is instrumental in proactively identifying opportunities for improvement, making data-driven decisions, and providing valuable insights to support internal teams. What you will do Develop and lead special data analysis projects to identify trends, root causes, and configuration issues Monitor alerts for potential issues, proactively taking action to maintain performance standards Provide data-driven recommendations to enhance revenue growth Create ad hoc performance reports to facilitate effective communication of value and performance to our customers Collaborate with team members to provide valuable insights and identify opportunities for improvement Work closely with the technical account managers to ensure that customers receive top-tier customer service and technical expertise Maintain a strong adherence to Service Level Agreements, ensuring that performance standards are met Support the team in identifying upsell opportunities and contributing to overall customer satisfaction What you will bring 2+ years of professional experience in data analytics, with proficiency in leveraging data to extract insights from large datasets Strong analytical skills and the ability to utilize data analysis tools, with experience using SQL to pull and manipulate large datasets Exceptional communication skills to effectively convey findings and recommendations to internal stakeholders Proficiency in Excel, including the ability to create pivot tables and generate user-friendly reports Excellent time management skills to efficiently manage and prioritize data analysis projects What we would like to see A BS/BA degree or coursework in Healthcare Management/Analytics Proficiency in data visualization tools, such as Tableau or Power BI, to create compelling visual representations of data for enhanced decision-making and reporting Familiarity with CRM tools, such as Salesforce Knowledge or experience in the healthcare revenue cycle Statement of EEO FinThrive values diversity and belonging and is proud to be an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. We're committed to providing reasonable accommodation for qualified applicants with disabilities in our job application and recruitment process. FinThrive Privacy Notice for California Resident Job Candidates Know Your Rights