Trade Support Administrator

Vaco
$65,000.00 - $82,000.00 / yr
paid holidays, sick time, 401(k)
United States, Kentucky, Louisville
Jun 01, 2025
Role Overview Responsible for daily operational and support system to include but not limited to administrative and customer service duties. Role Responsibilities Administrative Data entry Input all commodity trades into database and various exchanges Ensure accuracy and timely input of trades Revise and resend trades Answer and direct phone calls Respond to Email inquiries Provide general support to brokers Maintain deal tickets for brokers Maintain supply inventory Customer Service Coordinate all phone calls regarding trade confirmations to include error and changes requested by counterparties or brokers. Provide daily email reports with customer's corresponding back office personnel Contribute to team effort by accomplishing related results as needed Identify and assess customers' needs to achieve satisfaction Resolve customer issues via phone or email Open and maintain customer accounts by recording account information Add/delete clients Ensure accuracy of addresses, phone numbers, fees etc. Notify brokers of fee change information Experience / Competences Essential Handles situations and problems effectively using own initiate. Demonstrates ability to work effectively with others. Build relationships and networks with both internally and externally wherever possible. Ability to work effectively in a high-pressure environment, can keep emotions under control in difficult situations. Excellent communication skills and positive attitude Attention to detail and problem-solving skills Strong phone contact handling skills and active listening Ability to multi-task, prioritize and manage time effectively Desired Proven customer support experience An educational or work-related background in administration or data entry Experience working with Energy & Commodities products Benefits 20 days PTO + paid holidays Generous sick time 401k Health benefits Hybrid workplace (3 days in office, 2 WFH) Vaco by Highspring values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. EEO Notice Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law. Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR@vaco.com . Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal. By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal. Privacy Notice Vaco by Highspring and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco by Highspring") respects your privacy and are committed to providing transparent notice of our policies. California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here. Virginia residents may access our state specific policies here. Residents of all other states may access our policies here. Canadian residents may access our policies in English here and in French here. Residents of countries governed by GDPR may access our policies here. Pay Transparency Notice Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to: the individual's skill sets, experience and training; licensure and certification requirements; office location and other geographic considerations; other business and organizational needs. With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.