Nursing Services Manager

Job Duties & Responsibilities:

Responsible for all aspects of patient care provided in the clinical program

• Apply established standards of care to insure a safe, therapeutic patient care environment.
• Act as back up to charge nurse ensuring communication with admissions regarding discharges and coordination of admissions.
• Provide direct services if necessary.
• Meet with patient/family to resolve concerns, address complaints, and answer questions that charge nurse has been unable to resolve. Advocate for the resolution of care issues, accessing resources in support of the patient.
• Develop collaborative relationships with other levels of care to facilitate appropriate referrals between programs.
• Promote department services by giving internal and external presentations about the department in conjunction with the Marketing department, as appropriate.
• Communicate with medical staff to promote positive relations and to provide quality services.
• Develop and evaluate outcome surveys to use with Marketing and Rogers Operating System (ROS) activities.
• Facilitate intra-department communication, and oversee patient care and safety.
• Ensure safety rounds are being completed and documented.
• Complete daily rounds of units to ensure staff are with patients at all times.
• Continually assess and ensure safety of physical environment of unit.

Facilitate the clinical program conceptualization and delivery in conjunction with the medical director(s) and managers of other departments

• Actively research and understand the most effective therapeutic interdisciplinary techniques applicable to the age and diagnostic profile of the program.
• Facilitate an annual review of all aspects of the clinical program with the stated goal of continued improvement.
• Assure that each discipline is actively engaged in continuous learning based on the stated therapeutic techniques of the clinical program and integrates that knowledge into the program.
• Create program revisions based upon patient and staff feedback as well as ROS data.
• Use knowledge of patient rights to act as patient advocate and to respond to patient grievances.
• Participate in resource evaluation and equipment maintenance.
• Monitor staff members in the use of resources and equipment to maintain a cost-effective, efficient, safe and productive work environment.
• Coordinate with training department to provide for staff development to assure competent care.
• Identify clinical competencies specific to the duties of the position and populations served.
• Facilitate skill development and educational opportunities specific to identified areas of need.
• Monitor staff performance for care delivery, physician relations, documentation, treatment planning and resource utilization.
• Counsel staff to achieve performance expectations.
• Coordinate clinical management with managers of staff working on the clinical unit to ensure consistent communication to staff.

Manage department staff and function

• Establish goals for the Nursing Services department that are consistent with the goals and mission of Rogers Behavioral Health.
• Communicate goals to the staff.
• Develop methods of measuring goal achievement.
• Develop and maintain department policies and procedures with the input of department staff and administrative supervisor.
• Include requirements and guidelines from external agencies; i.e., Joint Commission, State of Wisconsin.
• Maintain function backlog at a set timeframe.
• Educate external staff regarding relations or requirements of those functions. that relate to their areas or departments.
• Incorporate acceptance and training of student interns in the department.

Additional Job Description:

Education/Training Requirements:

• Bachelor's degree preferred. 2-4 years nursing experience required.
• Wisconsin Registered Nurse license, current and in good standing, is required.
• A minimum of two (2) years' experience in a supervisory/management role is strongly preferred.
• American Heart Association Healthcare Provider CPR certification or American Red Cross Professional Rescue is required within thirty (30) days of date-of-hire. Annual re-certification is required.
• Formal training in management of the aggressive patient within sixty (60) days of date-of-hire. Annual re-certification is required.
• Clinical experience in mental health or chemical dependency services is required.