Intake & Assessment Specialist

OVERVIEW:

The Intake and Assessment Specialist will screen at-risk individuals and families. The screening tool used will be the HPAT. This position will be familiar with community referral resources. This position will work closely with the Housing Coordinator to process rental applications and the Case Managers to ensure clients are connected to needed resources and support to achieve housing and financial stability. The Intake and Assessment Specialist will report directly to the Director of Social Services.

DUTIES AND RESPONSIBILITIES:

• Manage the daily flow of clients needing to be screened for rental assistance
• Screen at-risk individuals and families using the HPAT Tool
• Provide referrals to necessary services for clients
• Provide internal referrals to connect clients with food, meals, bus passes, and seasonal programs.
• Establish and maintain relationships with other community agencies
• Maintain accurate client records in Wellsky, The Salvation Army client software, HMIS system, and hard files
• Participate in a team effort to meet the needs of the clients served by the department.
• Attend all required meetings and trainings
• Assist in seasonal programs, bus pass sales, covering the receptionist, and food pantry registration
• Other related duties as required

EDUCATION AND EXPERIENCE:

• High school diploma or equivalent (required)
• Bachelor's degree in Social Work or related (preferred)
• Experience with Microsoft programs
• Experience with the Homeless Management Information System (HMIS) database
• Experience working with persons from diverse ethnic and cultural backgrounds who are homeless and economically disadvantaged

SKILLS AND ABILITIES:

• Bilingual in Spanish (preferred)
• Excellent communication skills both written and verbal
• Ability to lead
• Excellent time management and organizational skills
• Problem-solving skills
• Ability to multi-task
• Team player

PHYSICAL REQUIREMENTS:

• Ability to lift up to 25 lbs. (usually file boxes)

EQUIPMENT USED:

• Modern Office Equipment and Relevant Software

ADA Statement:

Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests if the accommodation needed is reasonable and no undue hardship would result.

Acknowledgment of Religious Purposes of The Salvation Army:

Please note that The Salvation Army has a religious purpose and status as a church. We ask our employees that they do nothing to their relationship with The Salvation Army to undermine its religious mission. Employees must agree and understand that their services are a necessary part of The Army's religious purposes and their work-related conduct must not conflict with, interfere with, or undermine such religious programs or The Army's religious purposes.

At-Will:

Any employment relationship with this organization is of an "at-will" nature, which means that an Employee may resign at any time and the Employer may discharge an Employee at any time with or without cause. It is further understood that this "at will" employment relationship may not be changed by any written document or by conduct unless such change is specifically acknowledged in writing by an authorized executive of this organization.

High School or Equivalent (required)

Experience working with persons from diverse ethnic and cultural backgrounds who are homeless and economically disadvantaged (preferred)
Experience with the Homeless Management Information System (HMIS) database (preferred)
Experience with Microsoft programs (preferred)