Manager I, Professional Services - Technical

OpenGov
United States, Illinois, Chicago
Oct 28, 2024
OpenGov is home to an exceptional team - passionate about our mission to power more effective and accountable government. By bringing the OpenGov Cloud to our nation's state and local government, we're transforming communities so they can thrive! Imagine yourself being able to help small business owners open their doors faster, ensuring our tax dollars are accounted for, creating safer infrastructure, modernizing the permitting process, and assisting with disaster recovery. The work you do here every day has a meaningful impact on people's lives! OpenGov is a 2023 Top Workplaces USA award winner and a Forbes America's Best Startup Employer Join our smart, fun, and humble team to experience the most rewarding career of your life! Job Summary: Under supervision of the Professional Services Director, this role will be responsible for both development of customer implementations as well as leading and managing assigned staff to ensure that the projects within their portfolio are deployed on-time, on-budget, and with high customer satisfaction by working with the project team to accurately forecast their projects. In addition, this role will be responsible for the training and development of assigned staff. Responsibilities: Lead and oversee a team of Data Solutions Engineers throughout their career journey, including recruitment, coaching, mentoring, and performance management. Develop solutions using programming skills primarily around complex SQL queries and database schema investigation Identify, debug and resolve errors, provide support, and develop procedures to navigate complex system overlaps. Have a deep understanding of the entire application lifecycle, web services and related databases To proactively drive quality through code reviews, best practice enforcement and coaching The job is a mix of managing a team and implementation development. Identify early signs of project and customer risks, develop suitable risk response strategies, and visit customer sites to maintain relationships and project progress. Conduct portfolio forecasting, monitor budget health and project delivery, collaborate with leadership to ensure team skills meet business needs, and analyze trends impacting project efficiency. Schedule projects, plan resources, manage impacts on staffing, utilize metrics, and report effectively. Work with customers during all phases of a project from pre-sales to post go-live support. Ability to obtain a solid understanding of product requirements and customer problems. Maintain a utilization target on each project, for yourself as well as your team, to help ensure a successful and consistent project deployment. Assist clients with developing and executing testing plans and procedures. Provide leadership and guidance to customers on best practices and use cases to support a variety of business needs. Requirements: 5+ years of hands-on experience in writing complex, highly-optimized SQL queries across large data sets Bachelor's degree or commensurate experience demonstrating the ability to perform the above responsibilities Prior experience in a people management role 2+ years experience with Integrations and ETL Adeptness at writing actionable bug reports using software such as Confluence and Jira Experience working with clients at all organizational levels with a high degree of professionalism and business acumen. Provide technical leadership for the team Excellent written and oral communication skills with a demonstrated ability to work with cross-functional teams. Strong leadership skills, with emphasis on fostering team culture, accountability, development, and growth. Results-oriented with strong people and time management skills, highly organized, motivated and driven to succeed. Teamwork-oriented with a strong focus on customer satisfaction and business development. Preferred Experience: 3+ years of experience working in professional services API development experience Experience with Agile & Scrum methodologies Ability to learn domain, products, and project delivery effectively. Ability to articulate process logic and architecture including building and delivering functional presentations. Strong ability to understand and conceptualize product suite processes and procedures. Capacity to adapt to evolving products and address customer needs strategically. Strong track record of motivating self and teams toward excellence. Demonstrated ability to balance profitability with customer-service mindset. Experience with government budgeting concepts, finance/budgeting solutions, procurement, permitting, licensing, asset management or other related fields is advantageous. On target ranges above include base plus a portion of variable compensation that is earned based on company and individual performance The final compensation will be determined by a number of factors such as qualifications, expertise, and the candidate's geographical location. What makes OpenGov unique Leadership: CEO Zac Bookman (MPA from Harvard and JD from Yale) is truly a mission-driven CEO. He was named one of the 100 most Intriguing Entrepreneurs by Goldman Sachs, a Tech Pioneer by the World Economic Forum, and SF and Silicon Valley Business Times' 40 under 40 class of 2018! Growth: Record breaking growth with 1,800+ governments (and counting) using our products. Click here to read more. Culture: Winner of 2023 Top Workplaces USA award, Awarded Top 25 Cloud Companies to Work For, Winner of Forbes 2022 Best Startup Employers, 50 Best Workplaces award. Check out our Careers Video! Perks: Comprehensive medical, dental, and vision coverage for you and your family. We almost forgot to mention: New parents get paid leave to welcome your new bundle of joy into your family. Plus, a wellness stipend for gym memberships/fitness classes for medical plan enrollees, employer HSA contribution, and lunch in-office every Wednesday. Product: Named to the GovTech 100 (seven consecutive years), we are the leader in cloud software for our nation's cities, counties, and state agencies. Mission Driven: We are a technology company with a passion for the mission. We're powering more effective and accountable government. Come join us and make a positive social impact! OpenGov is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.