Outreach and Enrollment Specialist, High School

Who We Are:

National Louis is a 135+ year old university that has been grounded in the values of innovation, access, excellence, and equity from its inception. As an institution, we believe in providing access to educational opportunity and that education is our greatest lever for social and economic mobility. We are a student-focused community that is committed to continuous improvement and superior student service. We believe that through education we are able to empower change and build healthy communities. Our hard-working community is based on collaboration and respect for all team members and students.

What We Offer:

At National Louis University, we offer our employees an innovative environment to work together and inspire the ideas that will make an impact. As our external environment changes, our employees are provided the opportunities and tools needed to grow both personally and professionally to remain successful. NLU employees and dependents are offered a wide range of benefits, including but not limited to, Health Insurance benefits, Retirement benefits, Paid Time Off and Educational Benefits.

What You Will Do:

The Outreach and Enrollment Specialist, High School will primarily be responsible for enhancing relationships in High Schools within an assigned territory, conducting presentations in classrooms, participating in outreach activities to build the pool of applicants to the university, and managing prospective students through the enrollment process up to starting school and throughout the first term. Provides comprehensive, quality and highly informed service to students to assist them in making a commitment to their education and career goals.

Build relationships with high school counselors and administrators to represent National Louis University with a high degree of professionalism. An account management approach is taken to ensure all appropriate stakeholders understand what NLU offers and the students who can be successful in our programs
• Conducts presentations to groups of students and attends a variety of outreach activities to represent the university to a wide population of potential incoming freshman
• Manages a prospect after prequalification. Provides complete guidance for prospective students interested in enrolling in any of the University's programs. Consults and coordinates communications with Admissions, Student Finance and Advising by gathering any necessary information needed to successfully guide prospects through the entire enrollment process. Builds a solid rapport and remains as an available liaison for ongoing communications
• Accurately documents and records continuous contact using the CRM system with each prospective student/returning student and tracks information to ensure smooth transition of applicant data. Produces activity reports as needed
• Maintains a high level of knowledge regarding the offerings, programs, services etc. of all the Colleges. In addition, remains continuously knowledgeable, informed, and connected with the process surrounding enrollment
• Handles the more promising leads and/or conducts the higher converting outbound calls to select channels, successfully converting leads and generating further referrals. Will record interactions, track and document information, answer more complex questions, and then ultimately guide prospects through the registration process
• Works collaboratively with the University community to ensure a seamless and positive enrollment experience
• Other related project as needed

• Bachelor's Degree, preferred
• Effective communication skills to manage and control a high volume of outbound calls
• Ability to work under deadlines and handle pressure professionally
• Works well within a team environment while achieving personal goals
• Excellent and professional verbal, written and interpersonal skills
• Active listening skills to ascertain prospective student need and expectations.
• A passion for working with young people to inspire them about their futures, utilizing sales skills and customer service skills to add excitement and focus into what can be a challenging process for students
• Applicants from all areas will be considered, but priority territories are Chicago-North, Chicago-SW, Suburban-W
• Fluent in Spanish is helpful, but not required

NLU Inclusion Statement:

National Louis University is deeply committed to serving its community, advancing access and equity, and ensuring that all individuals are welcomed and valued. We are dedicated to fostering a culture where diversity, equity, and inclusion remain at the core of who we are. These are more than just words to us: they are truly a way of life for the NLU community. We recognize that differences in abilities, age, ethnicity, gender (identity and expression), race, religion, sexual orientation, socio-economic status, and background bring richness to our work environment. We affirm diverse perspectives, innovative contributions, and authentic presentations of self from every member within the NLU community. We believe inclusion is grounded in the actions we intentionally take each day. Our goal is to inspire and empower NLU employees and community members to cultivate an environment where we collectively focus on uplifting and advancing our institutional culture.