Temporary Customer Service Specialist

Department: Temp Center
Salary/Grade: TMP/01

Position: Temporary Customer Service Specialist

Hours: This is a part-time position (20 hours per week 3 days flexible\hybrid)
Pay: $20.00 per hour
Campus: Evanston
Approximate start date: 5/28/24
Approximate end date: 5/1/25

Northwestern University is seeking a temporary Customer Service Specialist for the Evanston campus.

Temporary Job Description:

The Facilities Customer Support Specialist (CSR) provides support to internal (Facilities) and external (University) stakeholders to ensure Facilities can deliver safe, sustainable, and a reliable campus environment. Responsible for processing all activities included in the lifecycle of service requests from receipt through completion, ensuring data accuracy integrity for successful inclusion in financial reporting. The CSR must maintain a close working relationship with all units in Facilities and schools and units at the University and is relied upon to support various programs and procedures administered by leadership. All functions are performed with a high degree of independence and must be performed with integrity.

The role will support the department's mission and values by exhibiting the following: inclusiveness, respect, initiative, collaboration, innovation, and accountability. The incumbent will strive to provide excellent service when performing job responsibilities and will practice safe work procedures and always follow safety rules.

Northwestern University is an Equal Opportunity Employer and does not discriminate on the basis of protected characteristics, including disability and veteran status. View Northwestern's non-discrimination statement. Job applicants who wish to request an accommodation in the application or hiring process should contact the Office of Civil Rights and Title IX Compliance. View additional information on the accommodations process.