Medical Laboratory Scientist - Lab Customer Service - 40 hrs - Afternoons -

Sign On Bonus Available!

The Lab Customer Service team at Henry Ford Hospital offers a unique opportunity for Medical Laboratory Scientists to step away from traditional benchwork and engage in a dynamic, problem-solving role. This position involves triaging phone calls, processing orders, managing client communication, tracking shipments, handling critical lab values, and working closely with the sales team, pathologists, and outreach business partners. MLS professionals act as a crucial link between customers and the laboratory, troubleshooting issues across departments and facilitating specialized testing approvals. With exposure to various lab systems, including Sunquest, Copath, CRM, and ATLAS, employees gain a comprehensive understanding of lab operations. This role is ideal for those who enjoy problem solving, teamwork, and continuous learning in a flexible, fast-paced environment.

GENERAL SUMMARY:

Under general supervision, performs routine and complex analytic procedures on blood and/or other body fluids or specimens, involving manual techniques or the use of laboratory instruments and information systems.

PRINCIPLE DUTIES AND RESPONSIBILITIES:

• Performs routine and complex biological, chemical, cytological, hematological, histologic, immunological, microscopic, and/or bacteriological tests procedures on laboratory specimens, using manual or automated techniques and information systems, for the purpose of diagnosing, preventing, or treatment of disease.
• The Medical Technologist is qualified to perform all duties of the Medical Technologist job, and in a given job situation may or may not perform all of the duties; actual duties will pertain to the specific Medical Technologist position.
• Applies knowledge, training, and independent clinical judgment to take action and/or develop solutions.
• Collaborates with leadership staff to improve processes and resolve problems, including: Evaluating instrument performance and quality control results to ensure the accuracy and reliability of all analytic data prior to release; Correlating results with other lab data and/or disease states; Identification of technical, instrument, pharmacologic and/or physiologic causes of unexpected test results.
• Performs calibration, preventive maintenance, quality control, and troubleshooting of laboratory equipment, instruments and/or laboratory information systems.