Financial Counselor

Exemption Status:

Schedule Details:

Scheduled Hours:

Shift:

Hours:

Cost Center:

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

At UMass Memorial Health, everyone is a caregiver - regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 16,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

Major Responsibilities:
1. Interviews, screens and assess applicants and family members in a variety of on campus
locations utilizing income and household composition and other criteria in accordance with
CMS and other governmental established guidelines for program eligibility.
2. Determines qualification for affordable health insurance coverage, including the application of
advance premium tax credits (APTC), premium assistance programs, Medicare Savings Plans
and any other program they may be determined eligible.
3. Interacts with patients, the community, and outside agencies in a professional manner in
keeping with the Mission and Vision of UMMHC.
4. Facilitates enrollment through the online Health Connector Health Insurance Exchange (HIX)
or any other program application by accurate and timely submission of necessary paperwork
according to state and federal regulations and policies.
5. Follows up with patients in person or by telephone to obtains appropriate confidential financial
and medical information on incomplete applications.to establish eligibility for various
financial assistance programs.
6. Acts as the liaison for patients with MassHealth, the Health Connector and the Health Safety
Net to assist in the resolution of eligibility discrepancies, applications status updates, and any
other issue that may arise in the determination process.
7. Facilitates patient understanding of health access options including but not limited to
eligibility rules, coverage types, enrollment periods, products and plans available through
MassHealth, the Health Connector, Medicaid Managed Care, and the Health Safety Net
program.
8. Responsible for coverage of the Financial Counseling call center to act as a resource for
patients and families, members of the community, clinical departments and other Revenue
Cycle departments with insurance coverage issues and questions.
9. Provides and documents price estimates request to patients in accordance with federal price
transparency regulations.
10. Works within EPIC work queues to identify and reach out to uninsured/underinsured
patients/families (inpatient, outpatient, surgical day, psychiatric in patients, psychiatricoutpatients, etc.) for the purpose of screening for assistance programs and upgrades to a richerbenefit program.

Position Qualifications:
License/Certification/Education:
Required:
1. High School Graduate.
2. Certified Application Counselor (CAC)certification required within 45 days of hire as a
condition of employment.
3. Completes annual recertification and all mandatory ongoing training provided by the
Massachusetts on-line Learning Management System and complies with privacy and
security regulations that meet all federal program standards.

Preferred:
1. Associate or bachelor's degree in Business, Social Services or related field.

Experience/Skills:
Required:
1. Previous experience in healthcare, accounts receivable, Financial Counseling, medical
billing, or a related field.
2. Proficient data-entry and strong organization skills with attention to detail.
3. Effective communication and customer service skills both verbal and written.
4. Ability to use specialized applications software and computers systems for patient
registration and scheduling.
5. Must provide own transportation.
6. English speaking, reading and writing skills

Preferred:
7. Bilingual speaking, reading.

Unless certification, licensure or registration is required, an equivalent combination of education
and experience which provides proficiency in the areas of responsibility listed in this description
may be substituted for the above requirements.

Department-specific competencies and their measurements will be developed and maintained in
the individual departments. The competencies will be maintained and attached to the departmental
job description. Responsible managers will review competencies with position incumbents.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We're striving to make respect a part of everything we do at UMass Memorial Health - for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.