Mobile Associate, Retail Sales

T-MOBILE USA, Inc.
$17.50 - $20.00 / hr
tuition assistance
United States, Oregon, Portland
Nov 16, 2024
Hi I'm with the T-Mobile Recruiting team I just reviewed your resume. I think you have what it takes to join our team. We are hiring in a few areas near you, and you should apply. I've been with the company for over 20 years. The pay is great, the career advancement opportunities are great, and the benefits are substantial. Each month we ensure all Retail employees earn at least $20/hr., inclusive of base and incentives-with the opportunity to earn even more! In fact, our Mobile Experts earn an average of $28/hr.! For a Mobile Expert working 35 hours per week, that comes to over $50,000 a year! Our high performers earn even more. Throw in an annual $1,000 stock grant, tuition assistance, and other financial, health, and lifestyle perks, and your total rewards package is worth even more. Go apply today. www.t-mobile.com/careers Job Responsibilities: Builds proficiency related to serving and selling to our customers, while providing a world-class customer experience and building loyalty by: * Helping customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store. * Exploring individual needs and providing hands-on demonstrations of the latest and greatest technology in-store. * Side-by-side selling to find personalized solutions beyond the bare-bones device and service plan that keep our customers connected to the people and lifestyle they love, including anything from unique accessories cutting-edge IoT devices. * Approaching service and sales needs with composure, integrity and compassion. Becomes skilled with and consistently uses digital tools in interactions and onboarding to actively demonstrate: * How our ever-expanding coverage stacks up in our customer's neighborhood, providing them with a lightning fast LTE network * Why T-Mobile plans and services will let our customers live unlimited, feel the love, stay connected and go further. * Completes training on T-Mobile in-store experience, new skills and processes, knowledge of systems and reference resources. * Makes the most of their time on shift, consistently seeking out information between customers, learning about innovations in wireless and technology. Establishes relationships with and partners with T-Mobile employees across channels, including business and customer service to: * Collectively own the customer experience and resolve issues, creating a seamless, run-around-free environment. * Successfully identify and handoff small business leads. * Support team initiatives and create an inclusive environment