Occupancy Manager

Job Summary

The Occupancy Manager administers the day-to-day support mechanism for Drexel Business Services departments. This position works with various university community stakeholders (prospective/current students and families, faculty and professional staff, and third-party vendors) as the first level of customer service support. The Occupancy Manager must be a strong communicator, both verbal and written, and must be able to communicate complicated or unfavorable messages to address emergent issues and concerns in a timely manner. A successful candidate must be organized, detailed oriented, able to work within data management systems and have knowledge of the Microsoft suite, specifically Microsoft word and excel.

Drexel Business Services includes:

• Residential and conference housing
• Campus dining and catering
• Retail management (including bookstores, vending, and merchant programs)
• DragonCard services
• On-campus parking services

Essential Functions

• Act as a point of contact for students, families, and visitors in matters related to housing, residence life, and summer housing.
• Address phone inquiries, assisting walk-in visitors, and providing responses to general email and database queries.
• Assist in managing daily occupancy requirements while functioning as a proficient user of the StarRez software.
• Offer expertise in establishing, executing, and upkeeping business workflows pertaining to room assignments, student communication, room changes, and financial transactions.
• Collaborate with Associate Directors on a quarterly basis to facilitate the planning, execution, and completion of procedures related to Opening/Closing, Term Switch operations, room self-selection, room swap and key audits.
• Collaborate consistently with multiple campus counterparts to guarantee excellent student and family support. Forge strong connections with entities such as Drexel Central, Enrollment Management & Student Services, ISSS, DragonCard, and Student Life, among others.
• Utilize enterprise-level platforms like StarRez, Banner, CS Gold, CCure, Hyperion, RightNow, and IRIS to effectively address and resolve customer inquiries.
• Develop, update, and maintain system documentation and training materials for functional users of housing database as it pertains to assignments.
• Manage and resolve issues that arise due to housing assignments. Collaborate with residence hall and Housing Customer Service staff.
• Support the student worker journey by organizing the necessary hiring paperwork and overseeing aspects such as scheduling, training, and performance assessment.
• Work closely with the student staff supervisor to ensure a well-coordinated and productive experience for student employees.
• Offer on-site assistance for conferences and campus events as required.
• Demonstrate a consistently professional demeanor when interacting with customers, referring them to the appropriate personnel such as the Coordinator, Associate Director(s) and Director when necessary.
• Participate in position searches as requested.
• Serve as backup to Associate Director.
• Aid various projects and program-related endeavors within Housing and Dining and/or Drexel Business Services.
• Participate in promotional activities for HRL, Enrollment Management events, Open Houses, and other University initiatives.

Required Qualifications

• Minimum of an Associate's degree and 1 year of experience, or equivalent combination of education and work experience. (Please review the Equivalency Chart for additional information.)
• Experience with Microsoft Office Suite, specifically Word and Excel.
• Experience with data management, such as reports and file management.
• Strong customer/client service experience.
• Ability to maintain a professional demeanor.
• Strong written and verbal communication skills.
• Ability to analyze and solve problems independently.
• Strong organization and attention-to-detail skills.
• Ability to work evenings and weekends a few times a year as needed.

Preferred Qualifications

• 1 year of professional experience in higher education housing operation or general property management.
• Bachelor's degree.
• Experience Data management in systems.
• Proficient excel knowledge.
• Experience with StarRez software.

Location

University City, Philadelphia PA

Additional Information

This position is classified as Exempt, grade I. Compensation for this grade ranges from $41,120 - $61,680 per year. Please note that the offered rate for this position typically aligns with the minimum to midrange of this grade, but it can vary based on the successful candidate's qualifications and experience, department budget, and an internal equity review.

We encourage you to explore Drexel's Professional Staff salary structure and Compensation Guidelines & Policies for more details on our compensation framework.

You can also find valuable information about our benefits in the Benefits Brochure.

Special Instructions to the Applicant

Please make sure you upload your CV/resume and cover letter when submitting your application.

Review of applicants will begin once a suitable candidate pool is identified.