Patient Education Program Coordinator

Fred Hutchinson Cancer Center is an independent, nonprofit organization providing adult cancer treatment and groundbreaking research focused on cancer and infectious diseases. Based in Seattle, Fred Hutch is the only National Cancer Institute-designated cancer center in Washington.

With a track record of global leadership in bone marrow transplantation, HIV/AIDS prevention, immunotherapy and COVID-19 vaccines, Fred Hutch has earned a reputation as one of the world's leading cancer, infectious disease and biomedical research centers. Fred Hutch operates eight clinical care sites that provide medical oncology, infusion, radiation, proton therapy and related services, and network affiliations with hospitals in five states. Together, our fully integrated research and clinical care teams seek to discover new cures to the world's deadliest diseases and make life beyond cancer a reality.

At Fred Hutch we value collaboration, compassion, determination, excellence, innovation, integrity and respect. These values are grounded in and expressed through the principles of diversity, equity and inclusion. Our mission is directly tied to the humanity, dignity and inherent value of each employee, patient, community member and supporter. Our commitment to learning across our differences and similarities make us stronger. We seek employees who bring different and innovative ways of seeing the world and solving problems. Fred Hutch is in pursuit of becoming an anti-racist organization. We are committed to ensuring that all candidates hired share our commitment to diversity, anti-racism and inclusion.

The Patient and Family Education Program Coordinator will plan, develop, and evaluate patient education collateral under the supervision of the Program Manager. This individual will partner with subject matter experts to develop and review education material through a variety of modalities, including documents, videos and eLearning modules. They will review and assess proposed additions and changes to Fred Hutch's patient and family educational materials and programs. As part of this role, they will interact face-to-face, over the phone and/or via email with patients, caregivers and family members. This individual works independently in performing their job duties.

Partners with subject matter experts to develop patient education in multimedia formats, including videos, eLearning modules, print materials, online resources following departmental style guidelines and health literacy best practices
• Plans, organizes and oversees development of patient education video production and eLearning modules.
• Manages the patient education mailbox, including managing document translations with project requester and translation vendor, processing print orders and responding to requests.
• Helps patients, caregivers and family members find resources in person, via phone or email.
• Updates and maintains the patient education department SharePoint site.
• Gathers and compiles metrics for the department and contributes to the annual report.
• Contributes to departmental budget development.

Required:

• BA/BS in a related field of study
• 3-5 years of relevant experience
• Demonstrated understanding of health literacy best practices, with special focus on plain language writing
• Excellent verbal and written communication skills, including the ability to demonstrate empathy and compassion when interacting with patients and families
• Strong project management skills
• Stays organized, is detail-oriented and self-motivated
• Thinks critically and initiates problem solving
• Skilled in all Microsoft Office applications

Preferred:

• Certified Health Education Specialist (CHES) Instructional Design certification
• Education or experience with adult education, communication, instructional design, video production, learning and development or related field
• Experience with SharePoint, Adobe Creator
• Experience with learning management systems such as Articulate
• Experience working in a healthcare organization

Applicants are highly encouraged to submit the following:

• Cover letter discussing your interest in this position.
• Curriculum Vitae.

A statement describing your commitment and contributions toward greater diversity, equity, inclusion, and antiracism in your career or that will be made through your work at Fred Hutch is requested of all finalists.

The hourly pay range for this position is from $31.21 to $46.80 and pay offered will be based on experience and qualifications.

Fred Hutchinson Cancer Center offers employees a comprehensive benefits package designed to enhance health, well-being, and financial security. Benefits include medical/vision, dental, flexible spending accounts, life, disability, retirement, family life support, employee assistance program, onsite health clinic, tuition reimbursement, paid vacation (12-22 days per year), paid sick leave (12-25 days per year), paid holidays (13 days per year), paid parental leave (up to 4 weeks), and partially paid sabbatical leave (up to 6 months).