Database Administrator-CRM

Find out for yourself why Southcoast Health has been voted 'Best Place to Work' for 6 years in a row!

Join Southcoast Health, where your future is as promising as the care we provide. Our commitment to each other, our patients, and our community is more than a mission - it's our way of life, and you'll be at the heart of it.

Southcoast Health is a not-for-profit, charitable, health system with multiple hospitals, clinics and facilities throughout Southeastern Massachusetts and Rhode Island.

Nestled in local communities, Southcoast Health provides inclusive, ethical workplaces where our highly skilled caregivers offer world-class, comprehensive healthcare close to home.

We are searching for a talented Database Administrator-CRM

A career at Southcoast Health offers you:

A culture of well-being that embraces, respects, and celebrates the rich diversity of one another and the communities we serve
• Competitive pay and comprehensive benefits package
• Generous Earned Time Off Package**
• Employee Wellbeing Program
• 403B Retirement Plan with company match
• Tuition assistance / Federal Loan Forgiveness programs
• Professional growth opportunities and customized leadership training

**Available to regular status employees who are scheduled to work a minimum of 20 hours.

Southcoast Health is an Equal Opportunity Employer.

Position reports to the Manager, Application Technology or designee. Responsible for the technical administration, support, data management, and direction of the CRM environment. Ensure the security and integrity of databases and report writing solutions including any integrations with the core CRM platform. Implement data models, database designs, and queries in platform. Perform scheduled audits for database quality, access validation, and overall health. Monitor IS customer support system for assigned tasks and functions. Perform a variety of database related tasks including data updates, maintenance, and management. Participate in the research, recommendation, development and implementation of all database and report writing solutions. Develop and maintain effective partnerships with CRM stakeholders to ensure optimal use of technology and design solutions that support strategic direction. Establish and communicate best practices and standards for using CRM and monitor the usage. Collaborate with technical teams and vendors to provide requirements and guidance for solutions to be implemented in the CRM environment.

• Bachelors degree in related field preferred.
• Minimum of 5 years technical experience with CRM data and applications (ie: Microsoft Dynamics, SalesForce, Raisers Edge).
• Experience in report writing, database administration, SQL query building, data analysis and database design.
• Demonstrate skills with frontend data management, form building, report building, system integration other technologies, backend data maintenance, and data output, delivery, and extracts.
• Must be a self-starter who can work independently or part of a larger team and has very strong organizational, task management, and prioritization skills.
• Understanding of Philanthropy, Marketing and Strategic Communication principles, strategies and objectives.
• Has the ability to work in high volume environment with tight deadlines and is comfortable with decision-making.
• Must be fully vaccinated against seasonal Influenza and the COVID 19 virus or to be exempt from the requirement for medical or personal reasons by signing a statement certifying you are choosing to be exempt from vaccination once hire