Case Manager, Palm Motel

Job Title: Case Manger
Setting: Site-based
Site: Palm Motel 2020 14th St. Santa Monica Ca 90405
Reports to: Program Manager
Status: Non-Exempt (Hourly), Full-Time, Non-Management
Benefits: Medical, Dental, Vision, Retirement Planning (403b), Employee Assistant Program (EAP), etc.

SUMMARY

Through the use of evidence-based practices such as harm reduction, housing first, and trauma-informed care, the Case Manager supports Clients' housing stability, self-sufficiency, and community integration. The Case Manager partners with Clients who are currently homeless to assess and address barriers to housing placement. Once Clients locate best-fit housing, The Case Manager works to implement interventions with recently housed Clients to support housing retention and further coordinates multiple services to meet individualized needs. The Case Manager collaborates with Clients to learn independent living skills and other life-skills vital to successful transition from homelessness into permanent housing.

Essential Duties & Responsibilities

* Serve a caseload of approximately X clients, providing active case management for all assigned cases, including meeting weekly with each person individually

* Act as the lead for client's housing-related case management, maintaining an active housing plan for each client on your caseload, based in creative solutions to homelessness

* Maintain a current and thorough knowledge of community resources and utilize them to provide comprehensive, wrap-around services to clients, navigating them through the best options for their unique situations

* Work collaboratively with clients to address barriers to housing, including linkages to income/benefits, mental health services, physical health services, etc.

* Develop effective, trusting relationships with clients and use a client-centered approach that includes motivational interviewing, harm reduction, and trauma-informed care

* Advocate for your client's needs in the shelter and when interfacing with other agencies or service providers

* Facilitate intakes for individuals who are referred into interim housing

* Create a supportive environment and ensure clients' progress, utilizing a strengths-based approach

* Facilitate wellness, enrichment, and life skills groups

* Provide crisis intervention when needed

* Maintain client confidentiality at all times while following agency, state and HIPAA regulations

* Create and maintain accurate documentation of client information (intake, referrals, progress notes and service delivery) in HMIS database and in accordance with program funder requirements as well as spreadsheets and other reports in accordance with agency requirements

* Participate in case conferences, individual supervision, and other staff meetings

* Work in collaboration with other agency and program staff, in order to coordinate services

* Communicate effectively and in a timely manner with management, peers, and clients

* Participate in evaluation and trainings in order to better respond to client/community needs

* Other duties as assigned

Qualifications/Requirements:

* Bachelor's degree in relevant field or equivalent experience required

* Minimum of one (1) year experience in case management required

* Active driver's license and up to date car insurance required

* Experience working with participants with mental illness, chronic health issues, and substance abuse disorders

* Experience with Outreach and engagement, crisis intervention, suicide assessment/prevention, affordable housing, housing rights etc.

* Knowledge of HMIS database strongly preferred

* Detail oriented with excellent time management skills

* Strong verbal and written communication skills including knowledge of Microsoft Suite (Word, Excel, Outlook etc.), required

* Ability to self-motivate and be flexible in a fast-paced environment with minimal supervision