Development Coordinator

Who We Are:

National Louis is a 135+ year old university that has been grounded in the values of innovation, access, excellence, and equity from its inception. As an institution, we believe in providing access to educational opportunity and that education is our greatest lever for social and economic mobility. We are a student-focused community that is committed to continuous improvement and superior student service. We believe that through education we are able to empower change and build healthy communities. Our hard-working community is based on collaboration and respect for all team members and students.

What We Offer:

At National Louis University, we offer our employees an innovative environment to work together and inspire the ideas that will make an impact. As our external environment changes, our employees are provided the opportunities and tools needed to grow both personally and professionally to remain successful. NLU employees and dependents are offered a wide range of benefits, including but not limited to, Health Insurance benefits, Retirement benefits, Paid Time Off and Educational Benefits.

What You Will Do:

The Development Coordinator provides administrative and operational support for the Institutional Advancement office. Responsibilities include supporting the Vice President of Institutional Advancement, the Senior Director of Advancement Strategy, the Director of Advancement Operations and other Advancement colleagues in department operations and general office tasks. The Coordinator will accurately and promptly record all gifts and grant payments to the University in the Salesforce database, generate donor correspondence, support external communications efforts, provide general office support, and conduct any special projects or duties as needed by the department.

Data entry: accurately and promptly process gifts and grants in Salesforce, and file documentation appropriately; maintain and update donor and prospect information, including contact information, relationships, event attendance, etc.; generate lists and reports; ensure data integrity; support department colleagues with data entry, as requested.
• Donor correspondence: generate and mail donor correspondence (e.g., acknowledgement letters, pledge reminders, birthday cards and other personalized communications), and route to appropriate Advancement staff for review; process notifications to gift honorees, as appropriate.
• General office support: Advancement department budget management (check requests and invoices, credit card reconciliation, etc.), scheduling (intra- and inter-department, and external), office supplies and inventory, catering requests, filing, etc.; proactively looks ahead for upcoming meetings and events, and prompts colleagues.
• Communications: support Advancement external communications to prospects, donors, alumni and other constituents, utilizing various communication platforms and tools.
• Event support: partner with and support Advancement colleagues in developing and executing events involving internal and external audiences, e.g., prospects, donors, alumni and/or faculty/staff; generate RSVP reports and lists, name tags, attendance lists, etc.
• Special projects and other duties as assigned.

• High School Diploma or GED equivalent with 2-3 years of experience in Higher Education; Bachelor's degree preferred.
• 1-3 years of previous experience in a non-profit or administrative setting (higher education preferred).
• 1-3 years of experience with Microsoft Office Suite; strong working knowledge of Word, Outlook, Excel, Teams, and PowerPoint; ability to learn new technologies and platforms
• 1-3 of experience with databases and data management, including data entry, report generation, and ensuring data accuracy.
• 1-3 years of experience with external communications, particularly using different communication platforms and tools to reach prospects, donors, and stakeholders.

• Experience working with Salesforce or other CRM databases.

• Experience in advancement/development or related field.

• Budget management experience (handling check requests, invoices, credit card reconciliation).

• Ability to manage special projects or ad-hoc duties as assigned.

• Time Management: Prioritizes tasks and manages time to ensure that deadlines are met. Plans his or her time and sticks to those plans. Prevents or manages interruptions until the highest priority tasks are accomplished.
• Written Communication: Writes clearly and concisely when sharing or documenting information. Uses words or terms that all readers are likely to understand and invites people to ask questions if any aspect of a written document is confusing or unclear. Uses good judgment about what to put in writing versus what should be shared in a conversation or presentation. Demonstrates awareness that electronic messages have there advantages (such as getting information out quickly to a large group of people), yet are frequently misinterpreted because the intended tone cannot be reliably conveyed in writing. Uses caution and discretion in responding to written communications, especially when replying to e-mails that contain personal criticism or factual inaccuracies.
• Versatility: Is able to take on a variety of different tasks and roles in the organization. Can move in a relatively seamless manner from one task or focus to another and can fill in for other team members when they are absent or are experiencing work overload.
• This position will require independent judgement when coordinating schedules and providing general support to the Institutional Advancement staff. When questions related to gift processing or data entry arise, the Institutional Advancement Coordinator should consult with the supervisor. This position will be expected to independently handle calls to/from donors, prospects and key stakeholders, requiring tact and professionalism.
• Work Environment: general office environment. Some night and weekend time required, based on events.

NLU Inclusion Statement:

National Louis University is deeply committed to serving its community, advancing access and equity, and ensuring that all individuals are welcomed and valued. We are dedicated to fostering a culture where diversity, equity, and inclusion remain at the core of who we are. These are more than just words to us: they are truly a way of life for the NLU community. We recognize that differences in abilities, age, ethnicity, gender (identity and expression), race, religion, sexual orientation, socio-economic status, and background bring richness to our work environment. We affirm diverse perspectives, innovative contributions, and authentic presentations of self from every member within the NLU community. We believe inclusion is grounded in the actions we intentionally take each day. Our goal is to inspire and empower NLU employees and community members to cultivate an environment where we collectively focus on uplifting and advancing our institutional culture.