IT Support Specialist - Computing and Information Technology

Arts & Science is seeking a talented IT Support Specialist to join the Department of Computing and Information Technology. This individual will deliver technical support to faculty and staff. Assist with technology in classrooms, labs, and offices. Troubleshoot hardware and software issues, provide A/V support, and manage network printers while collaborating with faculty and staff to assess needs and enhance productivity. Supervise student workers.

Required Education:
Bachelor's Degree

Required Experience:
2+ years Relevant experience with software, peripherals, and systems' performance, writing programs, or an equivalent combination of education and experience.

Required Skills, Knowledge and Abilities:
Experience in an academic computing support environment. Knowledge of basic networking concepts and security practices. Proficiency in Microsoft Office 2019 and 2021 Office 365 (Word, Excel, PowerPoint, Outlook). Familiarity with network printing support. Experience with cloud storage services. Knowledge of BigFix, Workspace ONE, Cortex XDR, Splunk, and InsightVM. Experience with Smart Deploy and CloneZilla.

Preferred Skills, Knowledge and Abilities:
Ability to troubleshoot A/V problems and connectivity issues. Capability to work on multiple projects simultaneously. Relevant certification. Knowledge of emerging informational and multi-media technologies.

In compliance with NYC's Pay Transparency Act, the annual base salary range for this position is USD $70,000.00 to USD $75,000.00. New York University considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as, market and organizational considerations when extending an offer. This pay range represents base pay only and excludes any additional items such as incentives, bonuses, clinical compensation, or other items.

NYU aims to be among the greenest urban campuses in the country and carbon neutral by 2040. Learn more at nyu.edu/nyugreen.

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