Service Delivery Specialist

Posting End Date:

Employee Type:

The Service Deliver Specialist will be a part of the infrastructure team and will be responsible for driving cloud cost visibility and cost optimization. This individual will also be responsible for managing IT infrastructure operations and Enhanced File Transfer (EFT) systems

If you have expertise in cloud cost management and Infrastructure operations management and this is a superb opportunity for you!

Who you are:

FinOps Planning & Governance:

• Design and develop key FinOps strategies around cloud cost governance and compliance

• Engage with application teams and platform engineers to identify and implement cost optimizations strategies

• Lead development of dashboards to provide users with an analytical view of services data for cost-of-service and capacity planning.

• Develop cloud budgets and annual spend forecasts; Work with Enterprise Planning team to improve Cloud cost forecasting

• Lead managed service support teams in cloud policy creation and implementing automation optimization strategies.

• Work with our cloud vendor(s) to understand on-going costs and work with them on optimization efforts

• Present monthly/quarterly cloud cost financial updates to executive level audiences

Operations Management:

• Lead, mentor, and manage a technical team responsible for IT infrastructure operations, including servers, networking, storage, and cloud environments especially Enhanced File Transfer (EFT) systems

• Oversee day-to-day operations, ensuring systems are stable, secure, and meeting performance benchmarks.

• Provide leadership to the technical team and ensure timely resolution of incidents and service requests.

• Develop and implement operational strategies to optimize infrastructure performance, scalability, and availability.

• Collaborate with stakeholders to plan infrastructure upgrades, migrations, and new EFT systems implementations.

What you will do:

• Minimum 6+ years' experience working in IT and business teams

• Demonstrated strategic thinking and governance development of FinOps Programs

• Experience in Business Analytics, IT Finance / in cloud expense management

• Experience managing cost in cloud infrastructure environments (e.g Azure, AWS).

• Solid knowledge of ITIL frameworks for incident, change, and problem management.

• Understanding of secure file transfer methods and networking protocols.

• Proven internal and external influencing skills at senior and executive management levels

• FinOps Certified Practitioner, ITIL Certification preferred

Physical Requirements include but are not limited to:

Grasping, kneeling, light - moderate lifting (objects up to 20 pounds), reaching above shoulder, repetitive motion, typing, sitting, standing, visual requirement (able to see screens, detect color coding, read fine print), hearing requirement and the ability to sit at a computer for long periods of time.

Mental Requirements (Both Field & Office) include but are not limited to:

Ability to: understand, remember and apply oral and/or written instructions or other information, understand complex problems and collaborate/explore alternative solutions, organize thoughts and ideas into understandable terminology, organize and prioritize work schedule on a short-term basis, make decisions which have moderate impact on the immediate work unit and monitor impact outside this area, understand and follow basic instructions and guidelines, complete routine forms, compose letters, outlines, memoranda and basic reports and communicate with individuals via telephone.

Diversity and inclusion are important to us. Enbridge is an Equal Opportunity and Affirmative Action Employer.We are committed to providing employment opportunities to all qualified individuals, without regard to age, race, color, national or ethnic origin, religion, sex, sexual orientation, gender identity or expression, marital status, family status, veteran status, Indigenous/Native American status, or disability. Applicants with disabilities can request accessible formats, communication supports, or other accessibility assistance by contacting careers@enbridge.com.

Information For Applicants:

• Applications can be submitted via our online recruiting system only.
• We appreciate your interest in working with us; however, only those applicants selected for interviews will be contacted.
• Final candidates for this position may be required to undergo a security screening, including a criminal records check.

To learn more about us, visit www.enbridge.com